Call Center Agent

Air Transat; Montreal; Hybrid; CAD 34.000 - 38.000; Vollzeit

Benefits dieser Stelle

Hybrid position with equipment

Base salary $17.75/hr

Vacation: 3 weeks + 5 days

Travel benefits

Group insurance & RRSP

Referral program

Zusammenfassung

Air Transat in Montreal seeks a customer service advisor to handle inbound calls from customers and travel agents, assist with reservations and flight changes, and promote Air Transat products. You will guide clients through our websites and offer tailored service from a hybrid work setup.

The role requires at least one year in a call center and strong bilingual communication in French and English. Training is provided, with travel benefits and a competitive compensation package.

Qualifikationen

• Minimum of one year of call center experience.
• Bilingual (French and English, spoken and written).*

Aufgaben

• Be the voice of Air Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc...).
• Promote Air Transat products (e.g., seat selection, baggage, special services, insurance, etc.).
• Support customers in navigating our websites.

Kenntnisse

Call center experience

Bilingual French/English

Jobbeschreibung

Company Description

Be part of the journey!

Our mission is to be our customers' and our team's favorite airline.

Open-mindedness, caring for others, smart work and, above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of World's Best Leisure Airline on several occasions, and this is only the beginning.

Want to join us? You will have the opportunity to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

What we offer you

• A hybrid position, with all computer equipment provided. Regular visits to the office are to be expected;
• A base salary of $17.75/hr, enhanced by performance bonuses and incentives.
• A guaranteed salary increase with the addition of training for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets and exclusive discounts to create your finest memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A complete range of group insurance, an RRSP and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc...)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Support customers in navigating our websites.

What we provide you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and onboarding to master our products and systems. 2 to 3 days in person will be required for training and onboarding.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with computer tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 7 a.m. and 9 p.m., depending on preferences, availability and seniority.
• Minimum of one year of call center experience.
• Experience in the travel field is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Mastery of Spanish or Portuguese is an asset.

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, customers and other stakeholders, both in Quebec and internationally.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, contact us so that we can together meet your needs appropriately.