Call Center Agent

Transat Tours Canada Inc.; Montreal (administrative region); On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Remote work from home

Training program

Hourly wage $17.31+ with incentives

Career progression

3 weeks vacation

5 floating days

Travel passes and discounts

RRSP and travel benefits

Referral program

Job summary

Transat Tours Canada Inc. is hiring a Customer Service Agent for a remote work-from-home role based in Canada.

You will handle inbound calls from customers and travel agents for reservations or flight changes, promote Transat products, and guide customers as they navigate our websites. You’ll join a dedicated training program with a flexible schedule and opportunities to earn travel benefits, insurance, and competitive pay.

Qualifications

• Comfortable using various computer systems and applications
• Known for having great customer service skills

Responsibilities

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Guide our customers during their navigation on our websites
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Skills

Customer service

Computer systems

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be Part of the Journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

What we have to offer you:

• A job that can be done 100% from your home, including all the computer equipment you need
• 12 to 15 days of paid online training, accompanied by our dedicated training team
• A base salary of $17.31/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
• Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
• 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
• The perfect work environment to develop your talent and build a career with us
• A full range of group insurance, a RRSP and advantageous travel benefits
• ...and even a referral program if you refer us talented people like you!

Job Description

Your responsibilities...

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Guide our customers during their navigation on our websites
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Not to mention...

• A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
  • Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
  • Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
• A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
• Different possibilities at your disposal for you to work hassle free:
  • From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
  • From your home, to enjoy your comfort and reduce your commuting carbon footprint
  • Any combination of the two, according to your wishes and the flexibility you need

Qualifications

Are you interested? Let’s discuss this further more if you are...

• Comfortable using various computer systems and applications
• Known for having great customer service skills

Additional Information

#LI-Hybrid

#LI-SG1

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.