CALL CENTER

GMM Grammy PLC; Fairford; On-site; CAD 42,000 - 54,000; Full time

Job summary

GMM Grammy PLC is seeking a Call Center professional in Manitoba to handle inbound customer calls, provide information on products and services, and document interactions in the system.

The ideal candidate holds a Diploma or Bachelor’s degree, demonstrates strong communication and customer service skills, and can coordinate with internal teams to resolve issues. Experience in a call center is advantageous; one full-time position is available.

Qualifications

• Diploma or Bachelor's degree in any related field, or equivalent.
• Strong communication and customer service skills with a calm and professional manner.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use call center systems.
• Experience in a Call Center or Customer Service role is an advantage.
• Able to work well in a team and handle work pressure effectively.
• Experience 1 year or more.

Responsibilities

• Handle inbound customer calls (Monday–Friday, 8 working hours with 1-hour break).
• Provide information on products, services, and marketing campaign details to customers.
• Record all customer interactions, including inquiries, complaints, and voicemails, in the system.
• Follow up on customer issues and coordinate with relevant internal teams to ensure timely resolution.
• Escalate significant or urgent issues to supervisors as required.
• Encourage and promote the use of the IVR system to customers.

Skills

Strong communication

Customer service

Problem-solving

Coordination

Basic computer skills

Call center systems experience

Education

Diploma or Bachelor’s degree in related field

Job description

Company: บริษัท จี... (มหาชน)

CALL CENTER

Here at ConsultingPress we are always looking for fresh talents to join our team. We are looking for online marketing specialist in London UK in Strategic Planning department.

• Department: Operations Support
• Company: บริษัท จี... (มหาชน)

หน้าทำประสบการณ์

• Handle inbound customer calls (Monday–Friday, 8 working hours with 1-hour break).
• Provide information on products, services, and marketing campaign details to customers.
• Record all customer interactions, including inquiries, complaints, and voicemails, in the system.
• Follow up on customer issues and coordinate with relevant internal teams such as Marketing, Product, IT, and Operations to ensure timely resolution.
• Escalate significant or urgent issues to supervisors as required.
• Maintain call handling performance in line with company KPIs, including:
• Encourage and promote the use of the IVR system to customers.

คุณสมบัติ

• Diploma or Bachelor’s degree in any related field, or equivalent.
• Strong communication and customer service skills with a calm and professional manner.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use call center systems.
• Experience in a Call Center or Customer Service role is an advantage.
• Able to work well in a team and handle work pressure effectively.

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