Bilingual Call Centre Specialist

Primacorp Ventures Inc; New Westminster; On-site; CAD 22,000 - 31,000; Part time

Job summary

Primacorp Ventures Inc in New Westminster, BC is seeking a Bilingual Call Centre Specialist (English/French) for a part-time role. You will handle inbound calls from current and prospective students, delivering professional bilingual service in English and French, and support the Appointment Setting team.

This position requires a high school diploma, at least two years in a call centre, and fluency in both languages.

Qualifications

• High school diploma required.
• Minimum two years in a call centre environment.
• Bilingual English and French required.

Responsibilities

• Handle bilingual inbound calls in English and French.
• Provide exceptional customer service and identify sales opportunities.
• Meet KPIs set by Call Center Manager.
• Maintain accurate records of daily, weekly, monthly activities.
• Book prospective student interviews for appointments.

Skills

Bilingual English/French

Customer service

Communication skills

MS Office

Five9

Organization

Problem solving

Teamwork

Education

High school diploma

Tools

Five9

MS Office

Job description

About Us

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!

Bilingual Call Centre Specialist (English/French) - Part-Time

Location: New Westminster, BC
Pay Rate: $19.00 / hour
Employment Type: Part-Time (20 hours per week, with a possible increase in hours in the future)

Position Overview

The purpose of the Bilingual Call Centre Specialist is to provide exceptional, bilingual customer service for all inbound calls to current and new clients in both English and French, and to assist the Appointment Setting Representative team as required. As the first point of contact for inbound calls, the Bilingual Call Centre Specialist is responsible for delivering professional support to potential and existing clients by following strict and effective guidelines.

Key Job Responsibilities

• Bilingual Client Communication: Handle inbound calls, inquiries, and support requests seamlessly in both fluent English and French.
• Customer Service & Sales: Provide consistent, exceptional customer service, identify and act upon sales opportunities, and appropriately transfer clients to other business units within Campus Support.
• Performance & KPIs: Achieve monthly and annual Key Performance Indicator (KPI) targets established by the Call Center Manager.
• Administrative Tracking: Maintain accurate records by tracking and reporting on daily, weekly, and monthly activities.
• Appointment Support: Assist the Appointment Setting Representatives team by booking prospective student interviews following strict guidelines, using proven techniques to maximize show rates, and upholding the highest standards of integrity and ethics.

Qualifications & Requirements Education & Experience

• High school diploma.
• Minimum two (2) years of experience working in a call centre environment (experience within private post-secondary education or a recruitment agency is strongly preferred).

Language Requirements

• Mandatory: Fully fluent and bilingual in English and French (both oral and written).
• Bonus: Additional proficiency in Mandarin, Cantonese, Hindi, or Punjabi is considered an asset.

Skills & Abilities

• Excellent interpersonal, oral, and written communication skills in both English and French.
• Ability to work effectively both independently and as part of a dynamic team.
• Proficient with MS Office (Word, Excel, Outlook) and standard productivity tools.
• Familiarity with Five9 software is an asset.
• Highly organized, detail-oriented, and capable of multi-tasking and managing competing priorities under pressure.
• Self-starter with strong problem-solving skills, initiative, and a customer-focused attitude.

Schedule & Provisos

• Hours: Part‑time position, 20 hours per week with a possible increase in hours in the future.
• Shift Details: Morning shifts from 5:00 a.m. to 1:30 p.m.; availability across Monday to Friday is required.
• Flexibility: Willingness to adapt to work schedules provided by the Manager, Call Center.

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