Caissier(ère) Principale (temps plein)

The Home Depot Canada; Quebec; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Home Depot Canada is seeking a Head Cashier to support the Front End Supervisor by coaching and developing Front End and Lot Associates, managing scheduling, and serving as the first level of escalation for customer issues. You’ll lead by example, promote GET behaviours, and ensure a seamless checkout experience for customers across the store.

Responsibilities include training staff, maintaining adequate cashier coverage, operating cash machines, and assisting with cash handling and security

Qualifications

• High School Diploma or equivalent is required.
• 1–2 years of Retail or Cash experience is an asset.
• Minimum 1 year of leadership/people supervision experience.

Responsibilities

• Lead and coach Front End and Lot Associates to follow GET behaviours and deliver a great customer experience.
• Provide training, guidance, and recognition to associates; schedule coverage and escalate customer issues.
• Lead by example to ensure optimal checkout availability and smooth customer flow at registers.
• Communicate goals and priorities from store leadership to associates; ensure front-end readiness for events and ads.
• Support safety, security, and loss-prevention processes on the front end.

Skills

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

Key Responsibilities

Ensures Customer Satisfaction

• Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
• Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
• Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
• Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
• Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.

Leading the Front End

• Communicate goals, priorities, and directions from store leadership to associates.
• Ensure the parking lot is shoppable and free of debris.
• Engage back-up cashiers as necessary and assign them to predetermined registers.
• Operate cash machines and train cashiers accordingly.
• Assist guards for cash collection.

Maintains Safety and Security

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies

• Customer Focus
• Time Management
• Promotes Teamwork
• Problem Solving
• Communicates Effectively

Skills

• Interpersonal Skills
• Cash Handling
• Leadership Skills
• Attention to Detail

Direct Manager/Direct Reports

• Reports to Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• High School Diploma or equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• Minimum 1 year leading people

Certifications

• NA

Other Requirements/Assets

• NA