Caissier(ère) Principale (temps plein)

The Home Depot; Montreal; Vor Ort; CAD 36.000 - 48.000; Vollzeit

Zusammenfassung

The Home Depot in Montreal seeks a Head Cashier to lead the front end team and coach associates toward a great shopping experience. You will monitor customer flow, ensure proper staffing, and train cashiers to uphold company standards.

Reporting to the Department Supervisor, you will focus on GET behaviours, teamwork, and loss prevention while maintaining a flexible schedule, including evenings and weekends in a warehouse-style environment.

Qualifikationen

• Interpersonal skills for customer interaction and teamwork.
• Experience handling cash accurately and securely.
• Ability to lead, coach and motivate front-end staff.
• Attention to detail in service delivery and procedures.

Aufgaben

• Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
• Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
• Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
• Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
• Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
• Communicate goals, priorities, and directions from store leadership to associates.
• Ensure the parking lot is shoppable and free of debris.
• Engage back-up cashiers as necessary and assign them to predetermined registers.
• Operate cash machines and train cashiers accordingly.
• Assist guards for cash collection.
• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Kenntnisse

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

Key Responsibilities:

Ensures Customer Satisfaction

• Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
• Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
• Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
• Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
• Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.

Leading the Front End

• Communicate goals, priorities, and directions from store leadership to associates.
• Ensure the parking lot is shoppable and free of debris.
• Engage back-up cashiers as necessary and assign them to predetermined registers.
• Operate cash machines and train cashiers accordingly.
• Assist guards for cash collection.

Maintains Safety and Security

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:

• Customer Focus
• Time Management
• Promotes Teamwork
• Problem Solving
• Communicates Effectively
  Skills:
  • Interpersonal Skills
  • Cash Handling
  • Leadership Skills
  • Attention to Detail
  Direct Manager/Direct Reports:
  • Reports to Department Supervisor
  Travel Requirements:
  • No travel requirements
  Physical Requirements:
  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
  Working Conditions:
  • Working within a flexible schedule that may include evening and weekends.
  • Warehouse environment that can be dusty and noisy.
  • Doors are frequently open, causing drafts and interior temperature changes.
  Minimum Education:
  • High School Diploma or equivalent
  Minimum Years of Work Experience:
  • 1 to 2 years Retail or Cash experience an asset
  Minimum Leadership Experience:
  • Minimum 1 year leading people
  Certifications:
  • NA
  Other Requirements/Assets:
  • NA