Cage Shift Manager

Socket.dev; Vancouver; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

RSP/RRSP Matching

Employee and Family Assistance Program

Tuition Reimbursement

Employee Recognition Program

Growth opportunities

Job summary

Parq Vancouver seeks a Cage Shift Manager to oversee daily Cage operations, ensuring accuracy, security, and customer service excellence. The role reports to the Director of Cage Operations and Cage Manager, with responsibilities spanning vault control, cash handling, and staff supervision.

The position requires leadership, strong analytical skills, and the ability to work overnight shifts in a fast-paced casino environment, complying with all regulatory standards and company policies.

Qualifications

• Post-secondary education in business administration or related field is an asset.
• Accounting designation is an asset.
• Demonstrated exceptional customer relations.

Responsibilities

• Supervise Cage Department operations and ensure accuracy, confidentiality, and security.
• Oversee daily Vault management, deposits, and cash assets across cages.
• Manage cash handling, ATM reconciliation, and wire transfers with staff.
• Coordinate opening/closing, training, and performance evaluations for Cage team.
• Ensure AML policies, compliance with BCLC/IGCO standards and counterfeits recognition.

Skills

Lead & supervise

Customer service

Analytical thinking

Communication

Organizational skills

Conflict resolution

Leadership

MS Office

Education

Post-secondary in business administration or related field

Tools

MS Office

Job description

Job Description

Position: Cage Shift Manager

Reports To: Director of Cage and Cage Manager

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

OVERVIEW

A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations.

WHY WORK AT PARQ

• Extended Health and Dental Benefits

• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Companywide events
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.

• Minimum of one year experience as a Full-Time Cage Supervisor is an asset
• Previous management experience an asset
• Successful completion of probationary period, mandatory
• Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations)
• Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
• Carries out daily Vault management and reconciliation including operational deposits
• Compiles daily gaming revenue reconciliation and reports
• Effectively resolves customer disputes, upholding company customer service and integrity standards
• Knowledge of all promotions and events
• Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler)
• Manages ATM float and monitors and reconciles cash in ATM terminals
• Management of cash and cash assets in all cages
• Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
• Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
• Manages the Count Team and daily operations of the Drop Count
• Manages Time and Attendance
• Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
• Performs and assists in job performance evaluations
• Verification of transactions
• Maintains a good rapport with all departments
• Attends ongoing job training when required
• Responsible for providing professional and exceptional customer service in accordance with established company standards
• Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
• Coaches, mentors, and develops staff
• Reports all operational exceptions / concerns to the Director
• Ensures adherence to BCLC and IGCO’s standards at all times
• Updates and communicates any policy related matters
• Counterfeit recognition
• Ensures AML (Anti-Money Laundering) policies are adhered to
• All other duties as assigned

QUALIFICATIONS AND EXPERIENCE

• Post-secondary education in business administration or other applicable field is an asset
• Accounting designation is an asset
• Demonstrated exceptional customer relations

• Proven superior customer service experience

• Demonstrated strong analytical and mathematical abilities
• Excellent communication skills, both written and verbal
• Excellent organizational skills and the ability to multi-task
• Extensive knowledge of operational procedures as they pertain to the Cage department
• Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts
• Strong computer skills and knowledge of MS Office
• Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Ability to obtain a valid GAMW License
• Ability to complete all BCLC Certifications including AML, ART1, ART2, Privacy Awareness, and Lottery Certification
• Serving it Right Certification

PHYSICAL REQUIREMENTS

• Ability to lift, handle, and transport objects up to 20 lbs
• Required to sit, stand and walk during working hours.

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates.

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations