Cage Shift Manager

Parq Casino; Vancouver; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Extended Health

Dental Benefits

RRSP Matching

Tuition Reimbursement

Parq discounts

Employee Recognition

Growth Opportunities

Refer a Friend Program

Job summary

Parq Casino in Vancouver seeks a structured Cage Shift Manager to oversee the Cage Department’s day-to-day operations, report to the Director of Cage Operations, and support the Cage Manager. The role emphasizes accuracy, security, and customer service in a fast-paced gaming environment.

The position requires leadership experience, strong analytical abilities, and a focus on AML/compliance within casino operations. This is a full-time on-site role with competitive benefits.

Qualifications

• Experience in casino cage operations or financial services is preferred.
• Strong leadership and team management capabilities.
• Excellent numerical and problem-solving skills.
• Outstanding written and verbal communication abilities.

Responsibilities

• Supervise Cage Department daily activities and ensure accuracy and security.
• Assist Cage Manager and Director of Cage Operations with operations.
• Manage cash handling, vaults, and transaction verifications.
• Maintain AML and regulatory compliance across cage activities.
• Provide coaching and performance evaluations for Cage Associates.

Skills

Leadership

Customer relations

Analytical thinking

Communication

Cash handling

Education

Post-secondary education in business administration

Accounting designation (asset)

Tools

MS Office

Job description

Salary Range: $60,000.00 To $65,000.00 Annually

Job Description

Position:

Cage Shift Manager

Reports To:

Director of Cage and Cage Manager

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

OVERVIEW

A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.

• Minimum of one year experience as a Full-Time Cage Supervisor is an asset
• Previous management experience an asset
• Successful completion of probationary period, mandatory
• Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations)
• Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
• Carries out daily Vault management and reconciliation including operational deposits
• Compiles daily gaming revenue reconciliation and reports
• Effectively resolves customer disputes, upholding company customer service and integrity standards
• Knowledge of all promotions and events
• Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler)
• Manages ATM float and monitors and reconciles cash in ATM terminals
• Management of cash and cash assets in all cages
• Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
• Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
• Manages the Count Team and daily operations of the Drop Count
• Manages Time and Attendance
• Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
• Performs and assists in job performance evaluations
• Verification of transactions
• Maintains a good rapport with all departments
• Attends ongoing job training when required
• Responsible for providing professional and exceptional customer service in accordance with established company standards
• Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
• Coaches, mentors, and develops staff
• Reports all operational exceptions / concerns to the Director
• Ensures adherence to BCLC and IGCO’s standards at all times
• Updates and communicates any policy related matters
• Ensures AML (Anti-Money Laundering) policies are adhered to
• All other duties as assigned

QUALIFICATIONS AND EXPERIENCE

• Post-secondary education in business administration or other applicable field is an asset
• Accounting designation is an asset
• Demonstrated exceptional customer relations
• Demonstrated strong analytical and mathematical abilities
• Excellent communication skills, both written and verbal
• Excellent organizational skills and the ability to multi-task
• Extensive knowledge of operational procedures as they pertain to the Cage department
• Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts
• Strong computer skills and knowledge of MS Office
• Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Ability to obtain a valid GAMW License
• Ability to complete all BCLC Certifications including AML, ART1, ART2, Privacy Awareness, and Lottery Certification
• Serving it Right Certification

PHYSICAL REQUIREMENTS

• Ability to lift, handle, and transport objects up to 20 lbs
• Required to sit, stand and walk during working hours.

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations