Cage Cashier - River Rock Casino Resort

Great-Canadian-Entertainment-2; Richmond; On-site; CAD 42,000 - 54,000; Full time

Job summary

Great-Canadian-Entertainment-2 is seeking a Casino Cashier responsible for customer service, cash handling, and ensuring safe, welcoming conditions for guests and staff. The role includes processing cash and gaming transactions, maintaining accuracy, and supporting licensing and safety compliance.

Applicants should have at least 1 year of high-volume cash handling experience, a Serving it Right certification, and the ability to obtain a Gaming License.

Qualifications

• 1 year of high volume cash handling experience.
• Serving it Right Certification required.
• Ability to obtain a Gaming License.
• MS Office literacy and basic computer skills.
• Secondary language is an asset.

Responsibilities

• Handle cash transactions and monitor discrepancies.
• Redeem and manage gaming chips, tickets, and cash; prepare revenue reports.
• Provide exceptional customer service and maintain a welcoming environment.
• Communicate with operations departments and help ensure compliance with licensing, health, safety.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Teamwork

Education

Serving it Right Certification

Tools

MS Office

Job description

Under the direct supervision of the Manager, Slots & Cage or the Supervisor, Cage, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Handles cash transactions including but not limited to foreign currency exchange, travelers cheques, short pays, over payments, cash counts, coins and bills
• Monitors and reports all discrepancies and suspicious cash activities
• Redeems value chips and gaming tickets for cash
• Sells racing tickets, vouchers, racing programs and value chips as required
• Verifies and processes machine fills, ma chine jackpots, cancelled credits, as well as table fills and credits
• Issues opening floats to Slot Attendants (or others); reconciles closing floats
• Transfers and stores floats, keys and record keeping documents
• Documents and reconciles transactions; may reconcile bank deposits and prepare revenue reports
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Education and Qualifications

• Ability to work a flexible schedule including evenings, overnights, weekends and holidays
• 1 year high volume cash handling experience
• Serving it Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Secondary language an asset
• Ability to successfully obtain a Gaming License

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.