Cage Shift Manager - River Rock Casino Resort

Petroglyph Development Group; Richmond; Hybrid; CAD 60,000 - 72,000; Full time

Job summary

River Rock Casino Resort in Richmond, BC, is seeking a Cage Shift Manager to lead cage operations on a shift basis. This full-time management role requires overseeing staff, maintaining policy compliance and a safe, welcoming work environment for all employees.

Applicants should have 2+ years in cage operations, 1 year of leadership, Serving it Right, and the ability to obtain a Gaming License; proficiency in MS Office and familiarity with CARRS, TABS3 and Kronos is an asset.

Qualifications

• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts.
• Minimum 2 years of experience in cage operations.
• Minimum 1 year of leadership experience.
• Serving it Right Certification.
• Ability to successfully obtain a Gaming License.
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
• Computer literacy in MS Office.
• Literacy in CARRS, TABS3 and Kronos an asset.

Responsibilities

• Leadership, direction and mentoring to Cage Operations on a shift basis; input for team performance objectives.
• Schedule and supervise employees; verify timesheets; assign shift work.
• Assist with Cage Operation strategic plan implementation.
• Train Cage team members.
• Review Cage records for accuracy; prepare reports.
• Monitor discrepancies and suspicious cash activities; report findings.
• Witness and verify Cage transactions as required.
• Respond to and resolve Cage issues as escalated.
• Liaise with operational departments; maintain effective communication.
• Build strong relationships with guests, management and employees.
• Ensure compliance with licensing laws, health and safety and other regulations.
• Complete and monitor audits related to LCT, PGF, SOF, RM, Cheques, supporting documents.
• Ensure accurate documentation and timely reporting.
• Perform other duties as assigned.

Skills

Leadership

Scheduling

Mentoring

Communication

Training

Auditing

MS Office

CARRS

TABS3

Kronos

Tools

MS Office

CARRS

TABS3

Kronos

Job description

Cage Shift Manager - River Rock Casino Resort

Full Time Management Richmond, BC, CA

9 days ago Requisition ID: 1191

Salary Range: $60,000.00 To $71,500.00 Annually

Under the direction of the Cage Manager, Cage Operations, the Cage Shift Manager will be responsible for overseeing the Cage Operations on a shift basis at the site level.

The Cage Shift Manager will ensure adherence to all policies and procedures, motivate and lead by example and assist in providing a learning environment while establishing and contributing to a safe and welcoming work environment for all employees.

The Cage Shift Manager will provide input for performance objectives and evaluations and assist with the implementation all new Cage Operations initiatives

Key Accountabilities

• Providing leadership, direction and mentoring to the Cage Operations on a shift basis at the site level; providing input for team member performance objectives and evaluations
• Scheduling and supervising employees; verifying timesheets; assigning shift work assignments
• Assisting with the implementation of Cage Operation strategic plans
• Training Cage team members
• Reviewing Cage records for accuracy; preparing reports
• Monitoring and reporting all discrepancies and suspicious cash activities
• Witnessing and verifying Cage transactions when required
• Responding to and resolving Cage issues as escalated
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders: guests, management and employees
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Responsible for completion and monitoring of audits relating to LCT, PGF, SOF, RM, Cheques, supporting documentations and other forms as required
• Ensuring accuracy and efficiency of all documentations to confirm precise reporting in a timely manner
• Performing other duties as assigned or directed

Education and Qualifications

• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
• Minimum 2 years of experience in cage operations
• Minimum 1 year of leadership experience
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.