Cage Cashier (Part-time) - Moncton (Bilingual ENG/FR)

Great Canadian Entertainment; City of Moncton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Casino New Brunswick is seeking a Cage Cashier to prepare and complete all Cage transactions and to maintain and secure assets. You will work in a fast-paced, team‑oriented environment, delivering courteous service while complying with internal controls and NB Lottery policies.

The role requires strong communication, multi-tasking, and a professional appearance. A minimum two years of cash handling in a customer service setting and the ability to obtain a NB Gaming Registration are essential.

Qualifications

• High school diploma or GED or equivalent.
• Two years cash handling experience in a customer service role.
• Ability to operate adding machines, currency counters and related equipment.
• Working knowledge of computers.
• Professional attitude, strong interpersonal skills and a team player.
• Excellent verbal, written and organizational skills.
• Dependable and reliable with a commitment to service excellence.
• Bilingualism (Fr/Eng) is an asset.
• Must be 19 years or older.
• Ability to obtain Gaming Registration in NB.

Responsibilities

• Redeem gaming vouchers in a pleasant and professional manner in compliance with cash handling procedures and NBGLC policies; escalate violations as needed.
• Process Jackpot payments.
• Balance cash float at the beginning and end of shifts; keep working areas organized.
• Maintain control over Cash Desk keys and return to Cage Supervisor at shift end.
• Complete foreign currency exchanges, buy backs and Travelers’ Cheques per NBGLC policy.
• Record currency exchanges and transactions and generate required reports to comply with laws and NBGLC policies.
• Ensure safety and security of employees and guests; provide prompt, courteous service for an enjoyable experience.
• Ensure all transactions are recorded in electronic systems accurately.
• Acquire and maintain strong knowledge of Cage policies and procedures.
• Foster a professional, constructive, team-oriented work environment.
• Preserve Casino and guest confidentiality at work and off duty.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Interpersonal skills

Team player

Education

High school diploma or GED

Tools

Currency counters

Adding machines

Computers

Job description

JOB DESCRIPTION

Under the direction of the Cage & Count management and supervisory team, this position is responsible for preparing and completing of all Cage transactions and for maintaining and securing assets. Must work well within a team, excel at multi- tasking and display exceptional communication and interpersonal skills. Cage cashier contributes to a safe and welcoming work environment for all coworkers. Must respect and adhere to all policies and procedures, regulations and Internal Controls. Above all else, must embrace and be aligned with Casino New Brunswick’s culture and philosophy of providing outstanding entertainment experiences.

Position Summary

Under the direction of the Cage & Count management and supervisory team, this position is responsible for preparing and completing of all Cage transactions and for maintaining and securing assets. Must work well within a team, excel at multi- tasking and display exceptional communication and interpersonal skills. Cage cashier contributes to a safe and welcoming work environment for all coworkers. Must respect and adhere to all policies and procedures, regulations and Internal Controls. Above all else, must embrace and be aligned with Casino New Brunswick’s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

• Responsible for the redemption of gaming vouchers in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or NB Lottery Gaming Corporation (NBGLC) policies and procedures; report any violations and **escalate** to the appropriate level as necessary
• Process Jackpot payments
• Balance Cash Float at the beginning and end of shifts, and keep working areas organized
• Keep control over Cash Desk keys and ensure their return to the Cage Supervisor at the end of the shift
• Complete Foreign Currency exchanges, buy backs and Travelers’ Cheques as per NBGLC policy
• Complete currency exchanges and transactions, track player financial activities and complete required reports to comply with the Criminal Code of Canada Proceeds of Crime (Money Laundering), Terrorist Financing Act/Regulations and the NB Lottery Corporation policies and procedures
• Ensure safety and security of employees and guests while providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Ensure all transactions are processed and recorded properly in the various electronic systems
• Acquire and maintain a strong knowledge of all Cash Cage policies and procedures
• Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
• Preserve Casino and guest confidentiality while at work and away from work
• Other duties as assigned

Education And Qualification Requirements

• High school diploma or GED equivalent
• Two years cash handling experience in a customer service position
• Ability to operate adding machines, currency counters and other related equipment
• Working knowledge of computers
• Professional attitude and appearance, strong interpersonal skills and a team player
• Must possess excellent verbal, written and organizational skills
• Dependable and reliable with a demonstrated commitment to service excellence
• Bilingualism (Fr/Eng) is an asset
• Must be at least 19 years of age or older
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Work Environment Considerations

• Regular back-office environment, fast paced with multiple priorities, deadlines and deliverables; requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.