Casual Gaming Centre Attendant

Cambrian College; Winnipeg; On-site; CAD 21,000 - 28,000; Part time

Job summary

Cambrian College is seeking a Gaming Centre Attendant to provide exceptional customer service to patrons and assist players with instructions, jackpots, currency exchange, and data updates in the club card system. The role supports a 24/7 operation and requires accuracy in cash handling and adherence to policies.

Responsibilities include selling and redeeming products, processing club cards, performing cashier duties, and ensuring a respectful, diverse environment.

Qualifications

• Excellent mathematical skills.
• Six months experience in customer service and cash handling.
• Bilingual (French/English) language skills.

Responsibilities

• Sell, exchange and/or redeem all Gaming Centre products according to procedures.
• Prepare for cash/cash equivalents; verify amounts and sign.
• Identify and process STRs and LCT reports; notify appropriate individuals.
• Respond to and pay out jackpots per procedures.
• Enroll and process club card applications; update database.
• Maintain club card database by processing amendments to personal info.
• Perform Cashier functions.
• Promote a climate that supports diversity.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Mathematical skills

Bilingual (French/English)

Education

Grade 12 / GED

Tools

Club card database

Job description

Reporting to the Manager, Gaming Centre, the Gaming Centre Attendant provides exceptional customer service to all Gaming Centre patrons. This position is responsible for providing assistance and instructions to players, verifying wins, paying out jackpots, exchanging currency, prize payouts and processing and updating data in the club card system.

• Sell, exchange and/or redeem all Gaming Centre products according to all applicable procedures.
• Prepare for adds/decreases of cash/cash equivalents, verify amounts and sign.
• Identify and process STRs (Suspicious Transaction Reports) and LCT (Large Cash Transaction) reports. Notify appropriate individuals as required.
• Respond to and pay out jackpots in accordance with procedures.
• Participate in the pull and count.
• Enroll and process club card applications. Enter information into club card database and generate club cards.
• Maintain club card database through processing of amendments to personal information on club card memberships.
• Perform Cashier functions.
• Encourage a climate that supports diversity.
• Perform other duties as assigned.

• Excellent mathematical skills.
• Six months experience in customer service and cash handling.
• The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries' policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
• Ability to work a variety of shifts based on the requirements of a 24 hour per day, seven day per week operation.

• Bilingual (French/English) language skills.
• Completion of a Grade 12 High School diploma or G.E.D. equivalent.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.