Cage Cashier - Cage Operations

Hard Rock Hotel Cancun; Ottawa; Hybrid; CAD 26,000 - 29,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a part-time Cage Cashier to handle cash, tickets, currency, and gaming chips in a secure casino environment. You will process transactions and maintain accurate records while delivering high-quality guest service.

Qualifications include a high school diploma and six months of cash handling; casino experience preferred and Category 2 AGCO registration is required. Bilingual French is a plus for guest interactions on the floor.

Qualifications

• High School diploma or equivalent; six months cash handling experience.
• Casino operations experience or related field preferred.
• Ability to perform basic arithmetic and percentages.
• Must obtain Category 2 Gaming Assistant registration with AGCO.
• French language ability is an asset.

Responsibilities

• Provide accurate, efficient cash handling in a casino.
• Process cashing tickets, currency exchanges, chips, and player accounts.
• Enter transactions into computer system and balance daily.
• Ensure FINTRAC compliance and regulatory requirements.
• Support customers with exceptional service.

Skills

Cash handling

Analytical skills

French bilingual

Customer service

Teamwork

Problem solving

Education

High School diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $ 20.02/Hr.

License Requirements: AGCO License (Alcohol Gaming Commission Ontario)

OVERVIEW: The Cage Cashier is responsible for providing accurate, efficient, and professional cash handling services in a secure casino environment. This position processes a variety of financial transactions, including cashing tickets, exchanging currency, redeeming gaming chips, issuing bank drafts, and handling player account transactions in accordance with established policies, procedures, and gaming regulations. The Cage Cashier ensures the integrity of all transactions through strict adherence to cash controls, balancing procedures, and regulatory requirements while delivering exceptional customer service to guests. Success in this role requires strong attention to detail, mathematical accuracy, integrity, and the ability to perform effectively in a fast-paced environment.

• Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
• Responsible for the impress bank issued.
• Perform guest and in house monetary transactions.
• Enter patron transactions into the company computer system accurately.
• Ensuring adherence to FINTRAC compliance standards.
• Required to sell OLG lottery tickets.
• Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's), and within the guidelines of Internal Controls.
• Signs all documents legibly and in accordance with S&P's.
• Complete cash transactions between cages and/or departments in an accurate and efficient manner.
• Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation.
• Apply accurate transaction and balancing practices.
• Participate in the daily reconciliation process(es).
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers and supervisors of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Promote positive public/team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other duties as assigned.
• Lives the Brand.

EXPERIENCE, EDUCATION, QUALIFICATIONS:

• High School diploma or equivalent and six (6) months of cash handling experience required.
• Casino operations experience or post graduate in Business Administration, Accounting or Finance study field preferred.
• Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals and ability to calculate interest, commission, and percentages as it applies to job functions are required.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
• Strong organizational, interpersonal, analytical, communication and managerial skills Communication, problem-solving, decision-making, prioritization, and analytical skills required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to work and contribute in a team environment under tight deadlines.
• Working knowledge of computer software such as Microsoft Word, Excel, PowerPoint etc. and the ability to learn new software and systems.
• Maintains customer confidence and protects Casino bank operations by keeping information confidential.
• Bilingualism (French Spoken) is an asset.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

WORKING CONDITIONS

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area.
• On the Casino Floor, you may be exposed to casino-related environmental factors including, but limited to excessive noise.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!