Cafe Supervisor - Union Station

Applytojobs; Toronto; On-site; CAD 25,000 - 26,000; Full time

Job summary

Pilot Coffee Roasters is recruiting a Cafe Supervisor for our Union Station location in Toronto. You will help lead the Richmond St. cafe team, manage daily operations, and ensure outstanding customer service in a fast-paced coffee environment.

The role emphasizes teamwork, quality, and growth, with a focus on supporting the cafe manager and delivering a superior guest experience.

Qualifications

• Previous barista/cafe experience required.
• Previous customer service experience required.
• Experience operating a POS system required.
• Previous leadership experience preferred.
• Possession of a Food Handler’s Certificate preferred.

Responsibilities

• Understand and support the mission and values of Pilot Coffee Roasters.
• Assist Cafe Manager with monthly sales budgets to achieve results.
• Control weekly/monthly labour targets and adjust as needed.
• Keep cafe clean, organized, stocked; ensure checklists followed.
• Handle inventory, ordering, and receiving; minimize waste.
• Report quality issues and follow up on orders.
• Initiate projects to improve areas of the business.

Skills

Barista experience

Customer service

POS system

Leadership experience

Education

Food Handler's Certificate

Job description

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality.To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated.Our values of quality, innovation and relationships enable us to provide exceptional service and lies at the heart of everything we do.

JOIN OUR TEAM:

We're hiring for a Cafe Supervisor to help lead our Richmond St. cafe team! Do you have a passion for all things coffee? Are you willing to grow and learn among others? If so, we would love to hear from you.

This post is for an existing vacancy. AI is not used to screen, assess, or select applicants for this position.

Position: Cafe Supervisor

Location: Union Station

Starting Wage: $18.50 - $18.75 per hour

GENERAL OPERATIONS, DUTIES & RESPONSIBILITIES

• An understanding of and commitment to the mission and values of Pilot Coffee Roasters;
• Work with Cafe Manager on monthly sales budgets to achieve desired results
• Control weekly and monthly labour targets, making appropriate adjustments when necessary
• Keep the cafe clean, organized and fully stocked by ensure staff are following daily/weekly checklists
• Inventory, ordering and receiving products while minimizing waste and overhead and addressing/following up with quality related issues
• Report and resolve any inaccuracies or quality issuesin orders that are received
• Initiate and execute special projects that improve an area of the business
• All other reasonable duties assigned by the company

PEOPLE LEADERSHIP

• Promote the values, culture and mission of Pilot Coffee Roasters
• Creates an inclusive culture, where people from diverse backgrounds are respected and valued
• Supports the sharing of new ideas and is committed to lifelong learning
• Inspires, delegates and communicates effectively
• Coaches and provides guidance to a team or project as the subject matter expert
• Able to work well under pressure and maintain a calm and professional demeanour at all times
• Assist with staff training including POS, barista, customer service, retail, and health and safety
• Enforce staff policies and procedures and Pilot standards, especially with regards to customer service, cash handling policies and lateness
• Communicate to Cafe Manager PoP Award nominations / recommendations
• All other reasonable duties assigned by the company

Qualifications

• Previous barista/cafe experience is required
• Previous customer service experience is required
• Experience operating a POS system is required
• Previous leadership experience is preferred
• Possession of a Food Handler’s Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE

Pilot Coffee Roasters aim to provide a barrier free experience for those looking to join our team and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities and / or people with intersectional identities.Accommodationsare available on request for people taking part in aspects of the recruitment process.People requiring accommodation(s) during the recruitment process, can notify their recruiter directly.

Pilot Coffee Roasters is a full-service specialty coffee roastery, cold brewery, training provider and cafe operator with multiple locations across Toronto and wholesale accounts from coast to coast. We focus on Direct Trade partnerships that positively impact the communities at origin, and roast coffees at the vanguard of innovation to offer an unparalleled sensory experience. Visit pilotcoffeeroasters.com for more information.

RECENT ACCOLADES

• Growth 500, Canada's Fastest Growing Companies 2019
• RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging
• Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women.

Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.