Cafe Supervisor

Push Operations; West Vancouver; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Extended health benefits

Competitive compensation

Tip pooling

Job summary

Push Operations in West Vancouver is seeking a capable Supervisor to oversee daily front-of-house operations in our pastry cafe, ensuring smooth service and strong guest relations.

Responsibilities include inventory management, weekly ordering, staff supervision, and opening/closing duties. The ideal candidate has at least one year in hospitality/retail, supervisory experience, Serving It Right, and flexible availability, including evenings and weekends.

Qualifications

• At least one year of experience in a hospitality/retail/food service environment.
• Supervisory experience preferred.
• Post-secondary education in Business or Hospitality Management.
• Excellent multi-tasking and eye for detail.
• Organized and able to work under pressure in a busy environment.
• Serving It Right Certification.
• Flexible schedule including early mornings, weekends, and holidays.
• Evenings and weekends availability preferred.

Responsibilities

• Actively engage with guests, cultivating relationships and guest satisfaction.
• Support in recruitment and training of front-of-house staff.
• Responsible for weekly and monthly inventory counts and inputting counts into reporting system.
• Proactively place orders each week and project upcoming inventory needs.
• Open/close store when scheduled.
• Manage staff and run daily shifts to meet labour targets.
• Organize daily cake order forms and coordinate with kitchen on orders.
• Respond to inquiries with extensive product knowledge.
• Troubleshoot maintenance or tech issues during shifts.
• Manage in-store customer complaints and guarantee a positive Thierry experience.

Skills

Guest service

Staff supervision

Organization

Multitasking

Flexibility

Serving It Right

Education

Business or Hospitality Management degree

Job description

Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

POSITION SUMMARY:

The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Actively engage with guests, cultivating relationships and guest satisfaction
• Support in recruitment and training of new front-of-house staff
• Responsible for weekly and monthly inventory counts and inputting counts into reporting system
• Proactively place orders each week and project upcoming inventory needs
• Open/close store when scheduled
• Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
• Organize daily cake order forms and work with kitchen to manage ordering needs
• Respond to all incoming inquiries and provide extensive product knowledge to all customers
• Troubleshoot any maintenance or technological issues throughout your shift
• Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• At least one year of experience in a hospitality/retail/food service environment
• Supervisory experience is preferred
• Post-secondary education in a related field such as Business or Hospitality Management
• An excellent multi-tasker with an eye for detail
• Organized and able to work under pressure in a very busy environment
• Serving It Right Certification
• Ability to work a flexible schedule with early morning, weekend, and holiday shifts
• Availability on evenings and weekends preferred

WE OFFER:

• Extended health benefits after 6 months of employment
• Competitive compensation
• Tip pooling

This position will remain open until filled.