Cafe Manager - Chinook Mall

Phil-; Calgary; On-site; CAD 52,000 - 78,000; Full time

Job summary

Phil & Sebastian Coffee Roasters in Calgary is seeking an exceptional Manager, named Cafe Leader, to lead the Chinook Mall location. This full-time role partners with the Director and Cafe Ops Manager to coach a team and deliver outstanding guest experiences.

You will build a high-performing team, manage daily operations, schedules, and financials, and uphold our coffee-centric culture while driving service excellence and growth. Join a passionate, hands-on team committed to quality.

Qualifications

• Minimum of one year experience in a management role in coffee or restaurant industry.
• Strong communication, coaching and leadership skills.
• Ability to foster a fun, engaging environment and coach staff.

Responsibilities

• Communication with cafe team and upper management on a weekly basis.
• Coach and mentor the Assistant Cafe Leader and team.
• Develop regular meetings to assess progress and goals.
• Maintain morale and foster open, transparent communication.
• Manage schedules, financials, and waste reduction initiatives.
• Ensure high-quality service and uphold coffee culture.

Skills

Management

Leadership

Coaching

Customer service

Scheduling

Job description

Phil & Sebastian Coffee Roasters is a Calgary-based, owner-operated coffee company with 9 cafés, a roasterie, and HQ in East Village. We’re passionate about coffee and creating welcoming, memorable experiences for our customers.

We’re looking for an exceptional Manager - named Cafe Leader to join our team at the Chinook Mall location. The position is full time, and comes with a competitive professional level salary and benefits package, based on level of experience.

A minimum of one year experience in a management role in the coffee or restaurant industry is required. You will work closely with the Director and the Manager of Cafe Operations, the Assistant Cafe Leader, as well as Sebastian and Phil as they assist in your professional and personal development.

PREREQUISITES

• Available to start immediately and commit through January 2027, with no planned vacation during this period.
• Available for full-time employment, including regular weekends and holidays.
• A genuine love for delicious coffee and a strong interest in specialty coffee, including quality, sourcing, and preparation.
• A deep appreciation for exceptional customer service and creating warm, welcoming guest experiences.
• A positive attitude and the ability to foster a fun, engaging environment—we serve great coffee and treats!
• At least one year of management experience in the coffee or restaurant industry.
• Strong communication, coaching, and leadership skills, with the ability to provide clear feedback and build trust with team members and management.
• A genuine passion for people, with a proven ability or strong desire to coach, develop, and build cohesive, high-performing teams.
• The ability to thrive in a fast-paced, evolving environment and remain composed under pressure.
• A strong business mindset, with a genuine interest in operational excellence, financial performance, and sustainable growth.

RESPONSIBILITIES:

People

• Communication - weekly written and verbal communications is key as a Leader, with both the cafe team and the upper management;
• Coaching - coach and mentor the Assistant Cafe Leader and, with their help, the team and new hires in order to improve collective and individual performances. Continue training progress and sending requests as part of onboarding and ongoing evaluation;
• Development - regular meetings will be set with individual team members to assess their progress, their goals, challenges, hear their concerns and systematically evaluate and recognize them
• Morale - create, foster and sustain a continually improving work environment by fostering open and transparent communication with the team through multiple initiatives, including evaluations, recognition, recurrent meetings, team building initiatives and others;
• Manage and nurture a talent pipeline - Recognize high performers and create a path towards evolution within the Company to create and foster a rewarding work environment;
• Service - Continuously work with the team to provide exceptional service & live our ethos, as described in the customer service manifesto. Foster coffee culture & long lasting relationships. Build a strong team that prioritizes and cares about patrons. Deals with complaints efficiently.
• Lead by example - exemplify the Company’s Core Values
• Schedules – Use the hours budget to create a schedule. Monitor sales and manage schedules accordingly, while working in collaboration with the Director and Assistant Director of cafe operations.
• Financial accountability – Responsible for the financial performance of the cafe. Review monthly financials with the Director and participate in financial initiatives.
• Carryout waste reduction initiatives - Track and manage waste costs and implement waste reduction initiatives.
• Cash Recon – manage the cash deposits and perform weekly reconciliations. Train effectively employees toward cash management and responsibility.

Operations

• Schedules - create, monitor and manage a schedule for the cafe. Participate to the maintenance of available employees pool.
• Goals - prioritize short and long term goals for the cafe and carry out initiatives to meet those goals
• Quality - work with the team to ensure that individual and systemic training and QC issues are resolved. Ensure the quality leaders are performing their roles at a high level
• New hire evaluation – monitor and evaluate new hire performance
• Launches – ensure new product launches and initiatives are carried out smoothly through team communication and training
• Maintenance – assist the Assistant Cafe Leader to support the maintenance needs
• Processes - ensure the cafe’s documentation suite are efficiently and regularly communicated to the employees and assigned
• Problem solving - deal with real-time issues at the cafe level & emergencies as per the emergency response manual
• Aesthetics - carry out the cafe look and feel standards of the cafe

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Phil & Sebastian Coffee Roasters is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by Alberta laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.