Café Associate (Full-Time)

Altea; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Altea Canada seeks a friendly Cafe Associate to join our Ottawa team. You will craft smoothies, shakes, and cafe offerings with care, while delivering a premium member experience that aligns with our wellness brand.

You thrive in a fast-paced cafe setting, maintain a spotless station, greet members warmly, and support your teammates to ensure smooth service and consistent quality on every shift. This role requires early mornings and weekend availability, plus food safety certifications.

Qualifications

• Experience in café, food service, or hospitality; training provided.
• Fast-paced service environment; maintain quality and composure.
• Warm, approachable communicator with members and guests.
• Reliable and punctual with ownership of workspace.
• Criminal Background Check required.
• Food Handler Certification required.
• First Aid/CPR-C certification maintained annually.

Responsibilities

• Prepare and serve smoothies, shakes, and cafe offerings to recipe and pace.
• Welcome members; learn names and remember orders to create a premium experience.
• Keep a spotless, organized station and prep before rushes.
• Support the team and cover shifts when needed.

Skills

Customer service

Hospitality

Reliable & punctual

Communication

Education

Food Handler Certification

First Aid & CPR-C

Background Check

Job description

Description

Availability to open at 5:30 AM and work a minimum of one weekend day per week is required.

Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.

The smoothie after a hard session. The familiar face behind the counter who already knows your order. At Altea, the cafe is part of the member experience, and the Cafe Associate is the person who makes it feel that way.

We are looking for someone who takes pride in what they serve, cares about the person in front of them, and understands that consistency and warmth are what turn a transaction into an experience.

What You’ll Do

• Prepare and Serve with Precision. Smoothies, protein shakes, and cafe offerings prepared to recipe, presented with care, and delivered at the speed members expect.
• Welcome Every Member. You greet the people you serve with genuine warmth. You learn names, remember orders, and make members feel like the cafe is one of the best parts of their visit.
• Keep a Spotless Station. Your work area is clean, organized, and stocked before the rush, not after. You take ownership of the space because you understand what it represents.
• Support the Team. You help the person beside you without being asked. When it is busy, you step in. When it is quiet, you set the next shift up for success.

Who You Are

You are here to be the best part of someone's post workout routine. That is what this role is about.

• You take pride in your craft. Whether it is the consistency of a smoothie or the quality of a coffee, you care about doing it right because you are proud of what you put out.
• You are warm and consistent. Members notice when the person behind the counter is genuinely happy to see them. That energy is not something you perform. It is how you show up.
• You keep a clean station without being told. An organized, sanitary workspace is something you maintain throughout service, not at the end of it.
• You are reliable. Your team can count on you to be there, be on time, and bring your best every shift.

What We’re Looking For

• Experience in a café, food service, or hospitality role is an asset. Full training will be provided
• Comfortable working in a fast-paced service environment while maintaining quality and composure
• Warm, approachable communicator who genuinely enjoys interacting with members and guests
• Reliable, punctual, and takes ownership of their workspace and their work
• Valid Food Handler Certification required prior to start date
• Valid Standard First Aid and CPR-C, maintained annually
• Criminal Background Check required prior to commencement

What You’ll Earn

This role is compensated at a level that reflects the standard we hold and the calibre of person we are looking for. All rates of pay are confidential. Full Time team members receive group health benefits. All team members receive a complimentary Altea membership and career defining growth and development opportunities within a rapidly expanding Canadian brand.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.