CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

Cadence Design Systems; Burlington; On-site; CAD 70,000 - 100,000; Full time

Job summary

Cadence Design Systems in Canada seeks a CAE Customer Service Engineer to support MSC Virtual Manufacturing & Costing (Simufact and FTI) with technical and sales assistance.

You will deliver training, develop documentation, and promote best practices while collaborating with Product Development, sales, and support teams. Travel may be required; fluency in English is essential.

Qualifications

• Requires strong English communication skills (written and spoken).
• University degree in mechanical/materials engineering; Master’s preferred.
• Experience with manufacturing simulation or CAE tools is valued.

Responsibilities

• Provide application and support of manufacturing simulation in an international environment.
• Helpdesk support for customers and sales partners via web, email, and phone.
• Create tutorials, training material, and documentation for our software.

Skills

English fluency

Travel readiness

Education

Bachelor's or Master’s degree in Mechanical/Materials Engineering

Tools

Python

MATLAB

C++

Fortran

Windows

Linux

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. CAE Customer Service Engineer, customer support Virtual Manufacturing & Costing Purpose: Provide Technical Support, Sales Support and Training for Cadence MSC Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI; contribute to the product documentation, training materials and similar.

Responsibilities

• Application and support of manufacturing simulation in an international environment.
• Helpdesk support for our customers and international sales partners (web portal, e-mail and telephone) to resolve customer issues.
• Creation of application examples, tutorials, training material and other documentation for our software.
• Define and promote industry best practices.
• Preparation and conduction of mainly customer-specific training courses.
• Independent and autonomous conduction of service projects.
• Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support, and other departments.
• Drive product evolution and quality via feedback to other groups in the company.
• As part of all tasks: continuously analyze the fields of application of our simulation and investigate potential improvements in modeling, numeric and implementation.

Requirements

• Work Experience: Good general knowledge in the CAE technical field, up to 5 years of experience. Preferably relevant professional experience, including internships and similar, or otherwise acquired theoretical and practical knowledge in one or more of the mentioned manufacturing technologies. Preferably simulation experience, including internships and similar, in the field of non-linear finite elements, preferably with the manufacturing processes mentioned.
• Knowledge, Skills and Abilities: Strong understanding of the physical and material science fundamentals and interactions of metal manufacturing processes, in particular forming, welding or additive manufacturing, welding. A working knowledge of the FTI or Simufact products is of advantage. Business fluent written and spoken English skills are required. Good knowledge of Windows and/or Linux systems is desirable. Some knowledge of Python, MATLAB, or other computer language (e.g., C++, Fortran, etc.) is desirable. Availability to travel as required. Highly motivated individuals and work to task completion, including occasional off-hours. Independent and autonomous way of working, ability to work in a team and willingness to learn.
• Education: Completed university degree - mechanical engineering or materials engineering - with a focus on production engineering, forming technology, welding technology or additive manufacturing; alternatively with focus on Computer Aided Engineering, Finite Element Method and / or other numerical and mathematical methods. Master’s degree is highly desirable. We are happy to offer career changers or graduates with adequate knowledge and experience an opportunity.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For.

Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

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