Cabot Revelstoke Mountain Lodge - Housekeeping - Laundry Operations Manager

Cabot Revelstoke Mountain Lodge; Revelstoke; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Season’s Pass

Health, Dental, Vision benefits

RRSP matching after 6 months

Career growth opportunities

Job summary

Cabot Revelstoke Mountain Lodge, a luxury destination property at Revelstoke Mountain Resort, seeks a Laundry Operations Manager to lead the laundry team and ensure exceptional linen quality and guest service.

You will oversee washing, drying, folding, inventory, and equipment while coordinating with Housekeeping and other departments to optimize productivity and safety. Strong leadership, communication, and WHMIS knowledge are essential.

Qualifications

• Experience in hotel/resort housekeeping operations.
• Leadership experience supervising teams.
• Strong knowledge of cleaning procedures and WHMIS.
• Experience managing inventories and linen programs.
• Excellent communication and organizational skills.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily laundry operations including washing, drying, folding, and distribution.
• Maintain high standards of cleanliness and presentation for linens and uniforms.
• Monitor productivity, quality, and turnaround times; manage inventory and equipment.
• Coordinate with Housekeeping and other departments to ensure timely service.
• Lead onboarding, training, and performance management of laundry staff.
• Ensure compliance with WHMIS and health and safety regulations.

Skills

Housekeeping leadership

Team supervision

Communication

Problem-solving

Organizational skills

Safety compliance (WHMIS)

Job description

Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

Position Summary

The Laundry Operations Manager oversees all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency for all linens, uniforms, and guest laundry services. This role leads the laundry team, manages daily operations, and coordinates with Housekeeping and other departments to ensure timely processing and delivery of laundry items. The Laundry Operations Manager is responsible for maintaining quality standards, optimizing productivity, managing inventory and equipment, and supporting team development while ensuring a safe, organized, and efficient working environment that enhances the overall guest and employee experience.

Key Responsibilities

Guest Experience & Service

• Ensure all guest linens, uniforms, and laundry items meet Cabot’s luxury cleanliness and presentation standards
• Support timely processing and delivery of guest laundry requests and operational linen needs
• Address laundry-related guest and departmental concerns promptly and professionally to maintain service excellence

Operations & Department Oversight

• Oversee daily laundry operations, including washing, drying, pressing, folding, and distribution of linens and uniforms
• Ensure all laundry facilities, equipment, and work areas are clean, organized, and operating efficiently
• Monitor laundry productivity, quality control, and turnaround times to support operational needs across the property
• Manage inventory levels for linens, uniforms, chemicals, and laundry supplies while maintaining cost control and minimizing waste
• Coordinate with Housekeeping and other departments to ensure adequate linen availability and timely service delivery

Team Leadership

• Lead, coach, and develop laundry team members, including attendants and supervisors
• Conduct onboarding, training, and performance management to maintain operational and safety standards
• Foster a positive, accountable, and safety-focused team environment
• Ensure compliance with WHMIS, health and safety regulations, and proper chemical handling procedures

Administrative & Reporting

• Manage scheduling, staffing levels, and payroll to align with occupancy and operational demands
• Complete daily operational reports, including productivity, linen usage, equipment issues, and inventory tracking
• Maintain accurate records, maintenance logs, and communication with leadership and other departments
• Support preventative maintenance scheduling and vendor coordination for laundry equipment and systems

Qualifications

• Previous experience in housekeeping operations within a hotel or resort environment, with a strong understanding of luxury cleanliness and presentation standards
• Proven experience overseeing housekeeping functions, including room inspections, turnover, and public area maintenance
• Strong knowledge of cleaning procedures, chemical use (WHMIS), and health and safety standards
• Experience managing inventory, linen programs, and housekeeping supply controls
• Demonstrated leadership experience, including team supervision, training, and performance management
• Ability to coordinate effectively with Front Office and Maintenance to ensure timely room readiness and issue resolution
• Strong organizational, communication, and problem-solving skills
• Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

• Guest-focused mindset with a passion for creating memorable experiences
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize competing demands

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
• Comprehensive Health, Dental, and Vision benefits following eligibility
• RRSP matching program after 6 months of employment
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization