Cabin Services Supervisor

lliance Ground International; Richmond; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

Uniforms provided

On-the-job training

401(k) plan

Employee assistance program

Life insurance

Travel discounts

Safety incentive bonuses

Advancement opportunities

Job summary

Alliance Ground International (AGI) is seeking a Cabin Services Supervisor to lead the cabin cleaning team and ensure safe, efficient cleaning of aircraft for each flight. The role requires aviation cabin cleaning experience and prior supervisory responsibilities, with a focus on safety and customer service.

You will supervise crew chiefs, manage staffing, and train new team members while enforcing company policies and airline regulations.

Qualifications

• Must have at least one year of aviation cabin cleaning experience.
• Previous leadership or supervisory experience required.

Responsibilities

• Supervise and direct cabin cleaning crew Chiefs and members during service.
• Manage cabin cleaning staffing for the assigned shift.
• Serve as point of contact for customers and management to minimize delays.
• Enforce AGI and airline safety regulations and company policies.
• Delegate ramp duties to ensure timely departures.
• Conduct on‑the‑job training and coaching for new team members.

Skills

Strong communication

Leadership experience

Education

High school diploma or equivalent

GED

Job description

Job Description

Do you like to keep things clean and organized? Do the small details matter? The Cabin Services Supervisor is responsible for ensuring cabin cleaning crews are working efficiently and safely to prepare aircraft for the next flight. Ideal candidates have at least one year of aviation cabin cleaning experience and previous leadership or supervisory experience.

AGI provides paid on-the-job training, advancement opportunities, and safety incentive bonuses. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12, 000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities

• Supervise and direct the work of Crew Chiefs and cabin cleaning team members as they service aircraft for your assigned shift and/or zone.
• Manage cabin cleaning manpower to ensure adequate staffing for your assigned shift.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Delegate the work of ramp team members on your shift to ensure flights depart on time.
• Be responsible for conducting on-the-job training and coaching for new team members.
• Observe and enforce all AGI and airline safety regulations and company policies.
• Assist with all cabin cleaning team duties (perform aircraft security searches, clean and restock aircraft, etc.) as needed.

Safety, Security and Compliance

• All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Knowledge, Skills & Abilities

• Demonstrate strong communication skills to interact professionally with team members and station leadership.
• Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent.
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check.

Physical Requirements

• Lift up to 30 pounds (14 kg) on a regular basis.
• Stand, lift, bend, push and pull on a frequent basis and for extended periods.
• Work around jet and machinery noises.

Benefits

• Paid vacation and medical / dental / vision for full-time qualified employees.
• Medical coverage for part time employees.
• Free uniforms.
• Free on-the-job training to all employees.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.
• Safety incentive bonuses.
• Advancement opportunities.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.