CA-Pro

Apple Inc.; Quebec; On-site; CAD 38,000 - 52,000; Full time

Job summary

Apple Inc. in Quebec seeks an Apple Pro to join our retail team. You’ll be the most knowledgeable salesperson in the store, delivering expert product guidance and services to customers and building loyalty with every interaction.

You’ll demonstrate outstanding customer service, stay up to date on Apple offerings and competition, and mentor others in the store while supporting a welcoming, inclusive environment. Bilingual English/French is preferred for this Quebec role.

Qualifications

• Experience in retail or sales environment.
• Strong customer-service orientation and communication skills.
• Ability to work in a fast-paced, in-store setting.

Responsibilities

• Demonstrate, sustain, and lead high-quality sales and service to Apple customers by understanding their needs and presenting products and services.
• Stay knowledgeable about Apple offerings and trends; mentor store team on products and services.
• Contribute to an inclusive environment and support a positive customer experience.

Skills

Retail experience

Customer service

Bilingual English/French

Sales skills

Job description

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Pro, you're the most knowledgeable and effective salesperson in the store. You offer customized solutions by leveraging your breadth of expertise - both of Apple products and services, as well as Apple's competitors - to create owners and build brand loyalty through each customer interaction. You help drive knowledge of technology and mentor the store team. A Pro helps to grow Apple's business community and is highly skilled at presenting effective business solutions.

Description

Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple's offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.Mentor others throughout the store on Apple's products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.This posting is for existing vacancies and future opportunities at Apple.For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported).
• Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
• Personalize and effectively communicate solutions based on customer needs.
• Solve customer concerns through care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple's workplace