CA - Specialist: Seasonal, Part-time

Apple; Burlington; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & dental

Retirement benefits

Employee stock plan

Relocation assistance

Discounts on Apple products

Education reimbursement

Job summary

Apple Retail is seeking a Specialist to help customers discover the right products and services, building ownership and loyalty. You’ll ask questions to understand needs, tailor recommendations, and educate customers on how to buy.

Stay informed on Apple products and sales processes, support teammates, and contribute to an inclusive store culture. Role may require nights, weekends, and holidays based on store needs; English is primary across Canada, with French proficiency helpful in Quebec.

Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs.
• Ability to work in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and offering ownership opportunities.
• Present products and services and educate customers on buying options.
• Stay up to date on Apple products, services, and sales processes.
• Support store peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed; contribute to an inclusive environment.

Skills

Apple product knowledge

Customer needs analysis

Team collaboration

Curiosity & learning

Discretion/confidentiality

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in written and spoken French if your role is based in Quebec – English is required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc. stock plans and agreements and are not part of local employment contracts or compensation.

You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses – including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

For information about pay, if you are interested in roles located in one of our British Columbia and Ontario locations select a store and view pay information.

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here – in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

This posting is for existing vacancies and future opportunities at Apple. Please filter by store location and area of interest for current openings and specific details regarding available positions.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Role Number: 114438004