CA-Store Leader

Lex; Winnipeg; On-site; CAD 70,000 - 110,000; Full time

Job summary

Apple Retail in Winnipeg is seeking a Store Leader to build and guide a high‑performing team, delivering exceptional customer interactions while accelerating business priorities. You will recruit, train, and develop leaders, manage scheduling, and remove obstacles to enhance the customer experience.

The role requires 5+ years in retail leadership, strong English communication, and a commitment to inclusion and diversity in daily operations. This is a full‑time, on‑site position based in Canada.

Qualifications

• 5+ years of leadership experience in retail, sales, or a related field.
• Be proficient in written and spoken English; bilingual English/French preferred for certain regions.
• Sign language supported for both languages where applicable.

Responsibilities

• Lead and coach a team to deliver exceptional customer interactions and results.
• Attract, recruit, train, develop, and retain a diverse, high‑performing store team.
• Set scheduling strategy and optimize store operations to meet business priorities.
• Analyze business information to support Apple Retail goals and customer experience.
• Foster an inclusive environment and demonstrate Apple’s values daily.

Skills

Leadership experience

English proficiency

Bilingual (English/French)

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.

Coach and develop leaders to create high-performing teams that deliver exceptional results.

Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.

Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.

Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.

Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.

Analyze and use the business information required to support and execute the Apple Retail vision.

Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.

Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.

Take action to create a safe, respectful, and inclusive environment for all team members.

This posting is for existing vacancies and future opportunities at Apple.

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have 5+ years of leadership experience in retail, sales, or a related field.
• Be proficient in written and spoken French if your role is based in Quebec — English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200686360-2442