CA-Business Pro

Apple Inc.; Kingston, Masonville; On-site; CAD 38,000 - 57,000; Full time

Benefits offered by this job

Comprehensive medical and dental cover

Retirement benefits

Discounted products and free services

Tuition reimbursement

Bonus/commission potential and relocat

Job summary

Apple Inc. is seeking a Business Pro for our Apple Retail team in Ontario. You will help business customers thrive by showcasing technology, building relationships, and delivering tailored Apple solutions that address business challenges and opportunities.

You’ll partner with leadership and cross-functional teams to connect customers with powerful tools, manage accounts, and drive growth while upholding Apple’s standards of inclusion and service excellence.

Qualifications

• Experience in retail or sales, or related work experience.
• Extensive business solutions experience with Apple products and services.
• Proficient in written and spoken English (French if in Quebec not applicable here).

Responsibilities

• Establish and engage business customers by showcasing our technology.
• Serve as the go-to expert on business solutions and mentor the team.
• Collaborate in business sessions, briefings, workshops, and events to fit customers’ business needs.
• Strategize, plan, and forecast business performance through account management and CRM.

Skills

Retail sales

Business solutions

English proficiency

CRM familiarity

Tools

CRM software

Apple product knowledge

Job description

Selection changes the language of the page/content

CA-Business Pro

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed. The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community.You serve as a resource and mentor for the broader team, and help support an environment where business is integrated into Apple Retail’s culture. You partner with leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive.

Description

Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.Serve as the go‑to expert on business solutions, and mentor the team on business customer needs and solutions.Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.Partner with leadership and cross‑functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools.Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.This posting is for existing vacancies and future opportunities at Apple.For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.
• Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported).
• Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast‑paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges.
• Learn, navigate, and use new tools and systems.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $27.61 and $41.45/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation.

You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition
• this role might be eligible for discretionary bonuses or commission payments as well as relocation

Learn more about Apple Benefits

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace

This posting is for existing vacancies and future opportunities at Apple.
Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.