CA-Genius Admin

Apple Canada; London; On-site; CAD 39,000 - 58,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts

Tuition reimbursement

Stock purchase plan

Job summary

Apple London, Ontario is hiring a Genius Admin to support the Genius Bar repair operation and ensure smooth flow from repair intake to resolution. You will coordinate repairs, manage inventory, and act as a key customer contact throughout the process.

The role blends customer service with technical coordination and logistics, offering exposure to device repairs, product recommendations, and a collaborative, inclusive team environment at Apple.

Qualifications

• Availability to work a flexible schedule including nights, weekends and holidays.
• Experience in retail, sales, or related field.
• Proficiency in written and spoken English (and French if based in Quebec).
• Effective communication skills, tailored to different audiences.
• Strong organizational and prioritisation abilities for multiple tasks.
• Technical knowledge of Apple products and services is an asset.
• Ability to lift and move merchandise safely.
• Discretion with sensitive information in line with Apple values.

Responsibilities

• Plan and coordinate end-to-end operational activities supporting repairs, tracking inventory and orders with Operations.
• Assist with the repair intake process and customer pickups for completed repairs.
• Provide peer feedback based on floor and Repair Room observations.
• Complete repair tasks as needed to support the Genius Bar team and customer demand.
• Deliver excellent customer service by identifying needs and offering product/service recommendations.
• Support customer-facing activities on or off the sales floor as required.
• Contribute to an inclusive environment reflecting Apple's values of inclusion and diversity.

Skills

Availability

Retail experience

English proficiency

Communication skills

Organization

Technical knowledge

Physical ability

Discretion

Job description

London, Ontario's Apple Retail location is looking for a Genius Admin to join their team. This is a role that sits at the intersection of customer service, technical coordination, and operational logistics - ideal for someone who thrives in a fast-paced environment and genuinely enjoys helping people get the most out of their devices.

As a Genius Admin, you'll be the backbone of the Genius Bar repair operation, keeping everything running smoothly from the moment a customer walks in with a device issue to the moment they leave with it resolved. You'll coordinate repair workflows, manage inventory, and serve as a key point of contact for customers throughout the process.

About the Role: Genius Admin

The Genius Admin is responsible for managing the end-to-end flow of customer device repairs at the Apple Retail store in London. This includes tracking inventory and orders alongside the Operations team, coordinating the customer repair intake process, and managing pickups for completed repairs. You'll also step in to complete repair tasks as needed, supporting the Genius Bar team during busy periods.

Beyond the technical and logistical work, this role carries a real customer-facing dimension. You'll help identify customer needs, present product and service recommendations, and ensure every interaction reflects Apple's commitment to world-class service. Providing peer feedback and contributing to an inclusive team environment are also core parts of the position.

Benefits and Salary

The base pay range for this Genius Admin role is between $27.61 and $41.45 per hour, with your specific rate depending on your skills, qualifications, experience, and location. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range; those with significant experience may be considered for up to the range maximum. Beyond base pay, Apple offers comprehensive medical and dental coverage, retirement benefits, discounts on Apple products, free services, and tuition reimbursement for education related to career advancement. Employees also have the opportunity to participate in Apple's Employee Stock Purchase Plan and may be eligible for discretionary restricted stock unit awards, as well as discretionary bonuses or commission payments. Benefit and compensation programs are subject to eligibility requirements and applicable plan terms.

Job Details

Job Type: Standard

Company: Apple

Location: London, Ontario, N6G 2Y9

Requisition ID: 200685562-3617

Date Posted: October 1, 2026

Pay: $27.61 - $41.45/hr

Responsibilities

The Genius Admin plays a central role in keeping the Genius Bar running efficiently. From managing inventory and repair logistics to supporting customers directly, this position requires someone who can juggle multiple tasks, stay organised under pressure, and deliver a consistently high level of service. Here's what the day-to-day looks like:

• Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team
• Assist with customer service issues including the repair intake process, finding appropriate solutions, and managing the customer pickup process for completed repairs
• Provide peer feedback based on observations on the floor and in the Repair Room
• Complete repair tasks as needed to support the Genius Bar team and customer demand, with an understanding of troubleshooting, diagnosing, and resolving technical problems across Apple products
• Deliver excellent customer service by identifying customer needs, presenting product and service recommendations, and educating customers on relevant purchasing options
• Support customer-facing activities on or off the sales floor as needed
• Contribute to an inclusive environment by respecting differences, demonstrating curiosity, and reflecting Apple's values of inclusion and diversity in daily activities

Requirements / Skills

Apple is looking for a candidate who is organised, customer-focused, and comfortable working in a dynamic retail environment. Here's what Apple is looking for:

• Availability to work a flexible schedule based on business needs, including nights, weekends, and public holidays
• Experience in retail, sales, or a related field
• Proficiency in written and spoken English (and French if based in Quebec)
• Effective communication skills with the ability to tailor your style to different audiences
• Strong organisational and prioritisation skills, with the ability to manage multiple activities independently and as part of a team
• Technical knowledge of Apple products and services is an asset
• Ability to handle, lift, and move merchandise safely and frequently
• Discretion when working with sensitive or confidential information, in keeping with Apple's core values

Experience in retail or sales, or related work experience. Proficiency in written and spoken English. Ability to communicate effectively and tailor communication style to different audiences. Ability to orchestrate multiple activities through planning, organization, and prioritization. Demonstrated technical expertise of Apple products and services. Ability to work in a fast-paced environment and make decisions quickly. Experience working in a team environment demonstrating shared responsibility and accountability.