CA-Pro

Apple Inc.; Masonville; On-site; CAD 38,000 - 57,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts and services

Education expense reimbursement

Bonus or commission opportunities

Relocation assistance

Job summary

Apple Inc. in Ontario is seeking a Pro in retail sales to deliver expert knowledge and create owners through personalized solutions across Apple products and services. You will mentor store teams, stay current on technology trends, and drive brand loyalty with customers.

The role emphasizes delivering an exceptional customer experience in a fast-paced environment, with opportunities to grow within Apple’s sales ecosystem and participate in inclusive, diverse team dynamics.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Have experience in retail or sales, or related work experience.
• Be proficient in written and spoken English.

Responsibilities

• Demonstrate and lead top-performing sales and service by understanding customer needs and offering Apple products and services.
• Mentor others in the store and stay up to date on Apple offerings and trends.
• Educate customers on how to buy products and options, and ensure excellent service.
• Maintain accuracy and follow guidance; perform other tasks as needed to support the store.
• Contribute to an inclusive environment and uphold Apple values in daily activities.

Skills

Retail sales experience

Customer service

English proficiency

Job description

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Pro, you’re the most knowledgeable and effective salesperson in the store. You offer customized solutions by leveraging your breadth of expertise — both of Apple products and services, as well as Apple’s competitors — to create owners and build brand loyalty through each customer interaction. You help drive knowledge of technology and mentor the store team. A Pro helps to grow Apple’s business community and is highly skilled at presenting effective business solutions.

Description

Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.This posting is for existing vacancies and future opportunities at Apple.For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported).
• Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
• Personalize and effectively communicate solutions based on customer needs.
• Solve customer concerns through care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $27.61 and $41.45/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation.

You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• reimbursement for certain educational expenses — including tuition.
• discretionary bonuses or commission payments
• relocation.

Learn more about Apple Benefits

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug‑free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

This posting is for existing vacancies and future opportunities at Apple.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.