CA-Creative Pro

Socket.dev; Surrey; On-site; CAD 42,000 - 68,000; Full time

Job summary

Apple Retail in Surrey is seeking a Creative Pro to champion Today at Apple sessions, engage customers, and support the store team with product knowledge.

You will mentor peers, tailor sessions to diverse learning styles, and help customers discover, own, and love Apple products while upholding Apple’s values.

Qualifications

• Experience in retail or sales is required.
• Experience training or mentoring peers on products and sales capabilities.
• Proficient in written and spoken English; French proficiency if based in Quebec.

Responsibilities

• Promote and deliver engaging Today at Apple sessions about Apple products and services.
• Identify what excites customers and connect them to relevant programming and activities in-store.
• Mentor and train Today at Apple team members to develop knowledge and skills.
• Support learning opportunities and act as the facilitation subject matter expert in the store.
• Demonstrate Apple values of inclusion and diversity in daily activities.

Skills

Retail experience

Peer mentoring

Bilingual English/French

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Creative Pro, you advocate Apple’s ecosystem to customers, the store team, and the broader community. By facilitating learning for the store team and customers, you help everyone understand the possibilities created by Apple technology and inspire customers to discover, own, and love Apple products.

Description

Promote and deliver engaging Today at Apple sessions about Apple’s products and services that encourage active customer participation and team engagement. Generate excitement, engagement, and enthusiasm among the internal team and customers for Apple products and services through Today at Apple programming and events. Identify what excites our customers and what they care about in the local community, connecting them to relevant programming and activities in all areas of the store. Serve as the ambassador of Apple’s products and services to your peers by supporting learning opportunities and acting as the facilitation subject matter expert in the store. Mentor and train Today at Apple team members to develop their knowledge and skills. Drive ownership by recommending solutions that meet customer needs and help create owners. Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience. Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions. Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience training or mentoring peers on products and sales capabilities.
• Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported).
• Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

You can:

• Connect with customers through storytelling and adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.
• Demonstrate a deep and genuine connection to Apple’s passion for delivering the best customer experience possible.
• Be curious and open to learning from others and helping each other grow.