CA-Creative Pro

Apple; Surrey; On-site; CAD 43,000 - 63,000; Full time

Benefits offered by this job

Employee stock purchase plan

Comprehensive medical and dental cover

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Creative Pro to advocate Apple’s ecosystem, deliver Today at Apple sessions, and educate staff and customers across the store. You will mentor team members, connect with the local community, and promote inclusive learning experiences that showcase Apple products and services.

Join a team focused on learning, engagement, and ownership, helping customers discover, own, and love Apple technology while delivering a superior store experience in a dynamic retail environment.

Qualifications

• Experience in retail or sales is required.
• Experience training or mentoring peers on products and sales capabilities.
• Proficient in written and spoken English; French if based in Quebec (sign language supported).

Responsibilities

• Lead and promote Today at Apple sessions to educate customers and team members.
• Mentor Today at Apple team members and develop their knowledge.
• Deliver engaging experiences to customers and the store team through Apple events.
• Gather feedback from peers and customers to improve the Apple Store experience.

Skills

Retail experience

Peer training

English proficiency

French proficiency

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

As a Creative Pro, you advocate Apple’s ecosystem to customers, the store team, and the broader community. By facilitating learning for the store team and customers, you help everyone understand the possibilities created by Apple technology and inspire customers to discover, own, and love Apple products.

Promote and deliver engaging Today at Apple sessions about Apple’s products and services that encourage active customer participation and team engagement.

Generate excitement, engagement, and enthusiasm among the internal team and customers for Apple products and services through Today at Apple programming and events.

Identify what excites our customers and what they care about in the local community, connecting them to relevant programming and activities in all areas of the store.

Serve as the ambassador of Apple’s products and services to your peers by supporting learning opportunities and acting as the facilitation subject matter expert in the store.

Mentor and train Today at Apple team members to develop their knowledge and skills.

Drive ownership by recommending solutions that meet customer needs and help create owners.

Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.

Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions.

Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

This posting is for existing vacancies and future opportunities at Apple.

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience training or mentoring peers on products and sales capabilities.
• Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported).
• Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

• You can:
• Connect with customers through storytelling and adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.
• Demonstrate a deep and genuine connection to Apple’s passion for delivering the best customer experience possible.
• Be curious and open to learning from others and helping each other grow.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $30.65 and $45.95/hr, and your base pay will depend on your skills, qualifications, experience, and location.
• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation.
• You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
• Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200677721-3640