Bylaw Enforcement Supervisor

City of Surrey; Surrey; On-site; CAD 73,000 - 82,000; Full time

Job summary

City of Surrey seeks a Bylaw Enforcement Supervisor to oversee inspectional, regulatory, and investigational activities for by-law enforcement. This role includes staff supervision, resource planning, and ensuring effective public engagement on enforcement matters.

Ideal candidate has 5+ years in enforcement or investigations, supervisory experience, and a BC driver’s license. The position is unionized (CUPE Local 402) and full-time.

Qualifications

• Completion of Grade 12 supplemented by diploma/degree in criminology, judicial proceedings, regulatory/public administration or related disciplines.
• Minimum of 5 years related enforcement or field investigative experience.
• Demonstrated supervisory experience including delegating work and performance management.
• Equivalent combination of education and experience may be considered.
• Valid BC Driver's License with safe driving history.
• Excellent conflict resolution and communication skills, and ability to interact with the public impartially.

Responsibilities

• Assists Management with analysis of problem areas and duties, ensuring clarity of direction.
• Supervises Officers and recommends redeployment of resources as required.
• Evaluates and resolves performance and behavior issues at coaching level.
• Identifies changes in work practices and assists in training subordinates.
• Provides on-road supervision for high-profile incidents.
• Investigates, inspects and processes alleged by-law violations and complaints.
• Enforces and issues tickets for non-compliance with city by-laws.
• Gathers evidence, lays charges, serves summonses and attends Court.
• Prepares information for By-law Prosecutor and management for court or reports.
• Interprets and explains by-laws and policies to the public.
• Performs other duties as assigned.

Skills

Supervisory experience

Conflict resolution

Communication skills

Oral and written communication

Education

Grade 12 + diploma/degree in criminology or related field

Job description

City of Surrey

Bylaw Enforcement Supervisor

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.

Scope

The Bylaw Enforcement Supervisor is an inspectional, regulatory and investigational position involving both the enforcement and monitoring of the enforcement of city by-laws. This position differs from a Bylaw Enforcement Officer 1 in the increased degree of complexity and supervisory responsibility. This position is also supervisory in nature and will provide direction and guidance to a staff team.

Responsibilities

• Assists Management with the analysis of problem areas and duties requiring assigned officers ensuring there is clarity of direction and adequate knowledge to perform assignments.
• Supervises Officer’s and makes recommendations as to re-deployment of resources as required.
• Evaluates and resolves issues, on a coaching level, on performance and behaviour of subordinate.
• Assesses and recommends changes in work practices, procedures and policies. Assists in the training and development of subordinates.
• Provides on road supervision where required (high profile incidents/complaints).
• Investigates, inspects and processes alleged by-law violations and complaints.
• Enforces and issues tickets for non-compliance with city by-laws as required.
• Gathers evidence, lays charges, serves summonses, initiates other legal remedies and attends Court.
• Provides detailed information for the By-law Prosecutor and other management supervisors in preparation for court or for back-up information for Corporate Reports written and prepared by the By-law Prosecutor and/or Management.
• Interprets and explains by-laws, policies and regulations to the public and provides suggestions and guidance.
• Performs other job-related duties as assigned.

Qualifications

In alignment with the City of Surrey’s core values (teamwork, community, innovation, integrity and service), as thesuccessful candidate you will have the following qualifications:

• Completion of Grade 12 supplemented by diploma/degree in criminology, judicial proceedings, regulatory/public administration or other related disciplines.
• A minimum of 5 years related enforcement or field investigative experience.
• Demonstrated supervisory experience including delegating work and performance management of a staff team.
• An equivalent combination of education and experience in an enforcement/investigative field may be considered.
• Valid BC Drivers License with safe driving history.
• This position will require the successful applicant to possess excellent conflict resolution skills, communicate effectively both orally and in writing and deals tactfully and impartially with the public.

Conditions of Employment

• This position requires completion of a Police Information Check
• Successful applicants must provide proof of qualifications

Employment Status

Union - CUPE Local 402 – Regular Full-Time

Other Information

Number of Job Openings: 2

Pay Steps

• Step 1 – $53.04
• Step 2 (6 Months) – $55.19
• Step 3 (18 Months) – $57.67
• Step 4 (30 Months) – $59.84