Bylaw Enforcement / Animal Control Officer

Courtenay; Courtenay; On-site; CAD 45,000 - 64,000; Part time

Job summary

The City of Courtenay invites applications for the part-time By-law Enforcement / Animal Control Officer in the Bylaw Services Division of the Corporate Services Department. This union position is governed by CUPE Local 556.

Responsibilities include inspections, enforcement actions, and compassionate animal control work. Candidates should demonstrate strong communication, investigation, and de‑escalation skills, with teamwork and sound judgment.

Qualifications

• Grade 12 or equivalency.
• Level 1 Advanced Bylaw Enforcement and Investigative Skills Certificate or equivalent.
• Valid BC Class 5 Drivers License.
• 1–2 years municipal bylaw or related regulatory experience.
• Knowledge of animal bylaws, licensing regulations, and court procedures.
• Strong written and oral communication, and conflict resolution abilities.
• Ability to handle animals safely and work with the public professionally.

Responsibilities

• Inspect and investigate bylaw and animal control concerns.
• Prepare documentation and issue tickets as needed.
• Conduct remedial actions and assist with court activities.
• Communicate clearly with diverse community members and partners.

Skills

Communication skills (written)

Oral communication

Interpersonal skills

Conflict resolution

Investigative skills

Teamwork

Problem solving

Education

Grade 12 or equivalent

Level 1 Advanced Bylaw Enforcement and Investigative Skills Certificate

Tools

Computer skills

Job description

Bylaw Enforcement / Animal Control Officer

Competition Number

26080

Department

Bylaw Services Division

Employment Type

Part-Time Union

The current (2026) hourly wage rate is $39.43

The City of Courtenay invites applications for the part-time position of "Bylaw Enforcement / Animal Control Officer”in the Bylaw Services Division of the Corporate Services Department. This union position is subject to the terms and conditions in the collective agreement between the City and CUPE Local 556.

Bylaw Services works closely with community partners and residents to provide a service that is respectful, compassionate, and in tune with social issues and their root causes. The goal of Bylaw Services is to achieve compliance through awareness and education, and when required through the appropriate enforcement activities (i.e., issuing tickets, conducting remedial action, court activities, etc.).

Bylaw Enforcement/Animal Control officers have strong community awareness and interpersonal skills, can build relationships, communicate effectively with a variety of personality types, work independently and as part of a team, resolve conflict and seek resolutions through discussion and de-escalation approaches, apply a trauma and culturally informed practice lens, understand mental health conditions and how they present in the community, and apply best practice investigative skills.

Working collaboratively, bylaw enforcement officers conduct inspections and investigations under various statutes and prepare the appropriate documentation in order to achieve compliance to help build strong communities.

MINIMUM REQUIREMENTS

• Grade 12 or equivalency
• Level 1 Advanced Bylaw Enforcement and Investigative Skills Certificate or equivalent combination of education and experience
• Valid BC Class 5 Drivers License
• Some (1-2 year) experience in municipal bylaw, law enforcement or other related regulatory and enforcement
• Some (1-2 years) experience with the policies and procedures relating to animal bylaws and licensing regulations
• Some knowledge of municipal and provincial regulations relating to bylaw enforcement and sound knowledge of court proceedings
• Some knowledge of the methods, procedures and equipment used in the catching, care and handling of vicious, stray, sick and maimed animals.
• Strong compassion, empathy, situational awareness and sensitivity to community issues such as homelessness and mental health issues including the ability to implement bylaw requirements in a professional, respectful, fair, reasonable, and non-discriminatory manner.
• Strong ability to prepare and present evidence and to conduct oneself in court
• Strong investigation skills
• Strong written communication skills
• Strong oral communications skills
• Exceptional interpersonal and conflict resolution skills
• Strong relationship building skills
• Strong voluntary compliance and enforcement skills.
• Good computer skills
• Strong ability to problem-solve, investigate complaints, interpret and seek compliance with City bylaws and other related regulations
• Ability to safely handle vicious and injured animals; to clean kennels and feed and care for animals
• Strong ability to use sound judgment and deal tactfully and diplomatically with the public in sensitive and sometimes confrontational situations
• Strong ability to communicate effectively, both orally and in writing
• Strong ability to work well as a member of a team and independently
• Physical ability to frequently undertake site inspections and work in inclement weather

ADDITIONAL REQUIREMENTS BEFORE HIRING

• Psychometric Assessment
• Criminal Record Check
• Willingness to participate in specific Animal Control Training

ADDITIONAL REQUIREMENTS AFTER HIRING

• Training in Animal Control safe practices and procedures

This is a regular part-timeposition.

The current (2026) hourly wage rate is $39.43. The normal work week and workday will include Monday through Sunday, 7:00 a.m. to 6:00 p.m.

The City of Courtenay is committed to diversity, equity, and inclusion and encourages applications from all qualified individuals.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

We thank all applicants for their interest, but only those short listed will be contacted.