Business Transformation Manager / Continuous Improvement

Compass Group North America; San Juan de Terranova; On-site; CAD 80,000 - 100,000; Full time

Job summary

Compass Group Canada seeks a Business Transformation Manager to lead and manage transformation processes that drive continuous improvement and cost savings. The role demands strong experience in project management and operational excellence, focusing on cross-functional collaboration and clear communication to achieve strategic goals.

Qualifications

• 5 - 7 years in transformation, innovation, operational excellence, or contract performance.
• Strong experience in environments with shared accountability or public-private partnerships.
• Proven ability in project tracking and structured reporting on cost savings.

Responsibilities

• Operationalize the transformation strategy for the Vested agreement.
• Manage multiple priorities through understanding operations team dynamics.
• Drive cross-functional collaboration ensuring mutual understanding of goals.

Skills

Project Management

LEAN/Six Sigma

Data Analysis

Communication

Organizational Skills

Financial Acumen

Education

Undergraduate degree in Commerce, Business, Public Administration

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

Job Summary

Location: St John's, NL

Overview
As a BusinessTransformation Manager, you are a key driver of value creation within the Compass–NL Health Services Vested Support Services Agreement. This is an execution role with real accountability as the linchpin in a rigorous transformation process designed to drive continuous improvement, implement innovation, and generate measurable cost savings through process optimization.

Key Responsibilities

• Provide stewardship and operationalize the transformation strategy ensuring alignment with our Vested agreement, including Governance, Desired Outcomes, Objectives, and Pricing Model.
• Maintain ownership of the full transformation lifecycle and pipeline - from idea intake to value realization:
  • Manage multiple priorities through understanding the dynamics of the operations teams and the OneTeam relationship
  • Structured project portfolio management to sustain initiative volumes and ensure measurable outcomes
  • Project intake, evaluation and governance
  • Project planning, baselining, tracking and reporting with clarity and integrity while supporting committees and operational departments, and building strong relationships across the Vested partnership
  • Develop and apply management and measurement frameworks
• Drive cross-functional collaboration and communicate with clarity and purpose ensuring mutual understanding of goals, resources, constraints, risks, and results.

Ideal Qualifications and Competencies

• Undergraduate degree in Commerce, Business, Public Administration, or a related field
• Project Management, LEAN/Six Sigma, or Change Management certification an asset
• 5 - 7 years in transformation, innovation, operational excellence, or contract performance
• Strong experience in environments with shared accountability or public-private partnerships
• Proven ability in project tracking, data analysis, and structured reporting on cost savings from operational change
• Confident communicator with strong facilitation and cross-functional engagement skills
• High-level organization and attention to detail
• Strong financial acumen - able to understand cost drivers, ROI, and shared value logic
• Strategic mindset with the ability to deliver at a tactical level
• Self-motivated and keen learner

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.