Business Technology Support Engineer

Sensor Tower; Toronto; Presencial; CAD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Sensor Tower is seeking a Business Technology Support Engineer to manage day-to-day IT tools and facilities for our global staff. You will ensure reliable systems, SaaS licensing, and responsive IT service across the company.

We value service orientation and a proactive mindset in a modern SaaS environment, collaborating with technical leaders to maintain secure, compliant operations.

Formación

• Experience with corporate IT policies and SOC II controls.
• Vendor management or review experience.
• Asset inventory and IT equipment provisioning.
• Maintenance of SaaS applications and licenses.
• Collaboration with technical leaders on security controls.
• User training and hands-on IT support.

Responsabilidades

• Develop and interpret IT policies, procedures, and SOC II controls.
• Review new vendors and drive process improvements.
• Purchase and coordinate IT equipment and maintain asset inventory.
• Maintain SaaS applications and licensing.
• Collaborate with technical leaders to ensure secure systems.
• Train users on IT systems and provide support.
• Assist with employee provisioning and deprovisioning.

Conocimientos

MacOS & Windows

Scripting languages

Communication skills

Organizational skills

IT support

Herramientas

GSuite

Cloud automation

MDM

Descripción del empleo

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

About this role

Sensor Tower is the leading provider of market intelligence and insights for the mobile app ecosystem. Our data-driven solutions empower businesses, developers, and marketers to make informed decisions and stay ahead in the competitive mobile landscape.

We are looking for a skilled Business Technology Support Engineer to join our team to manage the day to day information technology tools and facilities for our amazing global staff.

You are a service oriented, self starting, problem solver that thrives working in a modern SaaS company.

What You Will Focus On

• Develop and interpret organizational goals, policies, and procedures related to Corporate IT, info security and SOC II compliance.
• Review new vendors and work on process improvements.
• Purchase and coordinate delivery of IT equipment & maintain asset inventory.
• Maintain SaaS applications and licensing.
• Collaborate and communicate with technical leaders to ensure systems operate within security controls.
• Review project plans to plan and coordinate project activity.
• Train users on IT systems and provide technical support when issues arise.
• Assist with employee provisioning and deprovision.

Skills We Are Interested In

• Operating system knowledge (Mac and Windows).
• Proficiency in scripting languages.
• Strong organizational and coordination abilities with close attention to detail.
• Experience with GSuite, cloud automation, MDM and other SaaS tools.
• Proficiency with installation/configuration of software and hardware (including network equipment and printers).
• Excellent communication skills for communicating with the business technology team, employees and other departments.

If you are ready to take the next step in your career at Sensor Tower, we’d love to hear from you!