Business Systems Analyst

Superior Plus Propane; Canada; On-site; CAD 70,000 - 80,000; Full time

Job summary

Superior Plus Propane in Canada is seeking a seasoned Business Analyst to provide ongoing support for the company’s systems. You will translate business requirements, lead process improvements, and act as an internal consultant to stakeholders and technical teams.

The role involves coordinating with owners, IS staff, and vendors, driving solution design, testing, deployment, and ensuring smooth production operations, while delivering excellent customer service and managing multiple priorities.

Qualifications

• University degree or professional certification in a relevant field.
• Salesforce certification (Administrator, Platform App Builder) is an asset.
• In-depth knowledge of the SDLC and QA testing activities.
• Excellent written and verbal communication to translate technical concepts.
• Ability to lead cross-functional discussions and guide meetings.
• Team player with comfort working in multi-disciplinary teams.
• Strong analytical and problem-solving skills to identify root causes.
• Exceptional customer service skills.
• Ability to multitask and handle changing priorities.
• Ability to advocate change and influence outcomes.

Responsibilities

• Provide on-going functional and business support for Superior’s systems.
• Translate and simplify requirements, define and develop solution requirements and business cases.
• Lead business process re-design as part of solution development and implementation.
• Drive design or review of test cases and manage project scope, acceptance, and deployment.
• Act as internal consultant and develop relationships with stakeholders and technical teams.
• Conduct preliminary technical feasibility analysis to support business initiatives.
• Identify risks and minimize impact to the business.
• Track, troubleshoot, and work with developers, infrastructure, or vendors on issues.
• Provide technical documentation when required.
• Monitor production operation and escalate issues to minimize impact.
• Provide exceptional customer service and second-level Help Desk support.

Skills

Business analysis

Stakeholder communication

SDLC knowledge

QA testing

Cross-functional collaboration

Problem solving

Customer service

Multitasking

Change advocacy

Education

University degree or professional certification

Tools

Salesforce

Job description

*This position is a 1 year fixed-term contract position for maternity leave coverage & can be done from anywhere in Canada*

What you‘ll do:

• Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.
• Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).
• Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.
• Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.
• Work proactively on business issues to identify risks and minimize impact to the business.
• Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
• Provide technical documentation when required.
• Monitor production operation, promptly solve or elevate problems (if necessary) to minimize the impact to business operations.
• Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

What you bring:

• University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.
• Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.
• In-depth knowledge of information technology and the software development life cycle (SDLC), including hands‑on involvement in QA testing activities such as test planning, execution, and defect tracking
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.
• Proven ability to lead and facilitate cross‑functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes.
• Team player who is comfortable participating in a variety of multi‑disciplinary teams.
• Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences.
• Exceptional customer service skills.
• Ability to multitask and handle multiple deadlines and changing priorities.
• The ability to advocate change and influence outcomes in areas without any direct responsibility.

Salary: $70,000–$80,000 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.