Business Systems Analyst III

TD Bank Group; Toronto; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD Bank Group's Technology Solutions team in Toronto is seeking a Business Systems Analyst focused on Marketing Technology. You will lead onboardings of new technology, support changes to existing systems, and drive strategic initiatives with business partners.

You will build strong relationships with stakeholders, document requirements, perform impact analyses, and collaborate with solution designers to recommend technology options while aligning with TD standards and risk practices.

Qualifications

• Undergraduate degree or technical certificate in business/technology.
• 3–5 years of relevant experience in business analysis or technology roles.
• Experience with SDLC/Agile and SaaS applications.
• Excellent verbal and written communication; ability to build relationships.
• Strong cross-functional collaboration and ability to work with stakeholders.

Responsibilities

• Support technology initiatives and onboardings for Marketing Technology.
• Define, document, and manage system requirements.
• Perform data/impact analysis and support UAT.
• Collaborate with Solution Designers and Architects to assess capabilities.
• Maintain awareness of TD standards and risk mitigation.
• Contribute to end-to-end process design and improvements.

Skills

SDLC/Agile

SaaS applications

Communication skills

Stakeholder management

Business analysis

Education

Undergraduate degree

Technical certificate

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $69,700 - $98,400 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

DEPARTMENT OVERVIEW

Building a World-Class, Diverse and Inclusive Technology Team at TD. TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,900 professionals operating out of 32 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day There is room to grow in all of it.

ABOUT THIS ROLE

The Investment Banking, Research, & Marketing Technology team is looking for a Business Systems Analyst. This role has a focus on delivering technology solutions for Marketing Technology as a whole. As a member of this team, you will help lead onboardings of new technology, manage/support ongoing changes to existing technology, and help support strategic initiatives to help our business partners. The Business Systems Analysis function covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements across Marketing Technology. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

• Plan + Elicit + Analyze + Document + Communicate + Manage system requirements
• Assess client needs and recommend the right technology
• Offer operational and process-related analysis and support
• Develop strong relationships with business and across internal stakeholder groups

KEY RESPONSIBILITIES: Support technology initiatives and onboardings for industry best technology solutions - working with many different internal stakeholder groups to ensure the technologies are assessed and meet TD standards. Manage changes to existing technology applications within the Marketing Technology portfolio - these changes could range from minor configuration changes to major upgrade/migration changes. Define & document requirements, perform data/system/impact analysis, develop test plans and execute and/or support User Acceptance Testing with business partners. Work with technology partners (e.g. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations. Keep management informed of projects progress and potential risks with clear and concise recommendation on risk mitigation. Assist in process change efforts by working in collaboration with upstream and downstream stakeholders to detail current state and desired state end-to-end processes. Understanding of business analysis, data and process mapping, quality assurance, project delivery practices and standards across the project delivery lifecycle. Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to assist with integrations. Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services. Analytical and problem-solving skills to identify and lead problem resolution.

QUALIFICATIONS

• Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have: Undergraduate degree or technical certificate. Business/Technology focused preferred.
• 3-5 years relevant experience.
• SDLC / Agile methodology experience.
• Experience with managing and working with SaaS applications.
• Excellent communication (both verbal and written), interpersonal, and leadership skills, with the ability to build and maintain relationships with a wide variety of internal and external stakeholders.
• Ability to articulate complex ideas effectively.
• Team focused with a collaborative mindset - ability to work cross-functionally and build strong internal partnerships.
• Knowledge and understanding of investment banking, technology trends, industry best practices, and the intersection between finance and technology.
• Comfortable in a dynamic and fast-paced environment, adapting to changing market conditions and business priorities all while still maintaining a high degree of partner satisfaction ("white glove service") and timely execution.
• Understanding of AI Infrastructure is an asset.

ADDITIONAL INFORMATION

Join in on what others in TD Technology Solutions are doing: Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. Learn voraciously, stretch your thinking, share your knowledge and educate others. Communicate and collaborate with both technical and non-technical professionals. Cultivate winning relationships by building trust with business and technology partners. Share our commitment to productivity, effectiveness and operational efficiency.

WHO WE ARE

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. Together, we are reimagining what banking can be for our clients, colleagues and communities.

OUR TOTAL REWARDS PACKAGE

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

ADDITIONAL INFORMATION

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific