IT Support Specialist

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) in Toronto, Ontario, is seeking a senior production support professional to provide broad systems and application support for Global Equities Derivatives (BoR). The role involves incident management, release deployments, monitoring, and cross‑functional collaboration across regions.

You will work with trading application technologies, monitor tools, and SQL databases, driving performance improvements and operational excellence while ensuring service levels and

Qualifications

• Undergraduate Degree or Technical Certificate.
• 7+ years relevant experience.
• Experience with trading application technologies (vendors such as Fidessa and Raptor).
• Strong SQL scripting with Oracle and MongoDB.
• Familiar with FIX trading protocol.

Responsibilities

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
• Provide application, systems, operational availability levels that meet or exceed standards and service levels; minimize operational risk.
• Schedule packaging and release of new applications; plan implementations with parallel work streams.
• Improve production environment stability by maintaining and monitoring applications and systems; meet availability targets.
• Provide day-to-day support, identify and resolve issues; ensure timely incident resolution and client satisfaction.

Skills

Incident management

Analytical skills

Communication skills

Team leadership

Education

Undergraduate degree

Tools

Dynatrace

ITRS

Autosys

SQL scripting

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Department Overview

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Job Description About This Role

We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands‑on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases. Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here’s some of what you may be asked to perform:

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
• Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
• Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Provide prompt, effective day‑to‑day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Deliver effective and defect‑free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
• Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
• Address application, cross‑capability and cross‑release issues.
• Gain understanding of technical aspects of project and break‑fix development related to the application, advise developers and solution designers.
• Assume incident management role (communicator, tracker, escalator, driver, etc.).
• Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re‑develop as required.
• Use meaningful metrics to monitor environment performance.
• Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalation as required.
• Comply with both disaster and business recovery plans.
• Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
• Support business case development, RFI/RFP and SLAs with vendors.

Job Requirements

What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 7+ years relevant experience.
• Knowledge, experience working with trading application technologies (vendors and internal): vendors such as Fidessa and Raptor Trading system.
• Experience with monitoring tools such as Dynatrace, ITRS, Autosys.
• Scripting rules for custom alerting.
• Strong understand of the Service Now ITIL: Change, Incident and Problem management.
• Team leader, collaborating with members from different regions.
• Opportunities to automate and improve current inefficiency, such as monthly manual recons.
• Familiar with FIX trading protocol.
• Strong SQL scripting skills with Oracle and MongoDB.
• Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity and data issues.
• Excellent debugging and analytic skills: ability to isolate root cause across infrastructure, application and database stacks.
• Highly assertive communication skill with ability to multi‑task.

Additional Information

Join in on what others in TD Technology Solutions are doing: Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. Learn voraciously, stretch your thinking, share your knowledge and educate others. Communicate and collaborate with both technical and non‑technical professionals. Cultivate winning relationships by building trust with business and technology partners. Share our commitment to productivity, effectiveness and operational efficiency #LI-Tech

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry‑leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly‑diverse equity research franchise, while growing our strong, diversified investment bank. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific