Business System Specialist

Benchmark Mineral Intelligence; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Business Systems Implementation Specialist to enhance technology infrastructure and software solutions. This hybrid role involves collaborating with key stakeholders to design, implement, and optimize systems that drive business growth across multiple departments. The position combines technical skills with project management to ensure efficiency and security in business operations.

Benefits

Competitive Salary

25 Days Holiday + 1 additional day for Birthday

2 Mental health days per year

Enhanced Pension Contribution

Staff social events

Qualifications

• 3+ years of proven experience in software development or systems architecture.
• Knowledge of cloud-based platforms, particularly CRMs, CLMs, and RMSs.
• Experience working in a fast-paced development environment.

Responsibilities

• Redesign and implement CRM systems for contract management and integration.
• Collaborate with stakeholders to gather and analyze business requirements.
• Manage user roles and access controls within systems.

Skills

Problem-solving

Analytical skills

Collaboration

Education

Relevant 3rd level qualification

Tools

CRM systems

Cloud platforms

Job description

Job Title: Business Systems Implementation Specialist

Location: Dublin

Position Type: Full-time

Additional Info: This is a hybrid role which will require 3 days in the office (Dublin 1) per week.

Role Overview: We’re seeking a versatile and technically skilled individual to join our team as a Business Systems Implementation Specialist. In this role, you will collaborate with the CTO, Strategic Tech Lead, and key business stakeholders to design new technology infrastructure, and configure and deploy business software solutions across multiple departments.

This is an exciting opportunity to build a fully integrated and automated solution across several areas of the business including Finance, HR, Legal, Sales & Product. Using the best in class technologies, you will help deliver, configure, automate and integrate digital solutions, aligning systems with organizational goals, ensuring seamless integration of data and processes across internal teams.

This role requires a blend of technical proficiency, project management skills, and a strong understanding of business operations to ensure that technology solutions will drive measurable value. This position offers the opportunity to influence business growth while ensuring that the company’s infrastructure, tools, and processes remain modern, secure, and efficient.

Key Responsibilities

• Redesign and implement the current CRM using modern tools to support contract lifecycle management, payment processing, product provisioning, accounting and HR software integration, and other essential functions.
• Collaborate with stakeholders to gather and analyze business requirements and translate these into technical solutions.
• Support the technical team to identify areas of improvement and opportunities to add value to the business through technology.
• Work with the Business Intelligence Manager to improve how our CRM connects with other systems.
• Develop and maintain system architecture diagrams, data flow maps, and system documentation.
• Evaluate and recommend software platforms, technologies, and integration strategies and solutions.
• Configure and customize software systems (e.g. CRM, CLM, RMS) to support defined business processes.
• Manage user roles and access controls within systems, ensuring data security best practices and privacy standards are upheld.
• Work with the Strategic Tech Lead and wider technical team to ensure the successful rollout of software systems.
• Execute end-to-end testing of system components, functionality and workflows.
• Provide training and guides to support end users and internal teams.
• Address system issues and support successful post-launch operations.
• Liaise with third-party vendors or developers as required.
• Continuously assess system performance and suggest improvements to enhance productivity, efficiency, and user experience.

Key Requirements

• Relevant 3rd level qualification.
• Proven experience in software development, systems architecture, or a related technical field (3+ years preferred).
• Knowledge of cloud based platforms, particularly CRMs, CLMs and RMSs.
• Ability to collaborate with key stakeholders and build strong professional working relationships.
• In-depth knowledge of cybersecurity, compliance frameworks (e.g. GDPR, CCPA), and industry best practices.
• Familiarity with agile project management methodologies.
• Experience working in a fast paced development environment.
• Strong analytical & problem-solving skills.
• Excellent verbal and written communication skills.
• Willingness to learn, understand and support new applications.
• Self-motivated and results focused.
• Passion for leveraging technology to drive business growth and innovation.

Benefits:

• Competitive Salary
• 25 Days Holiday (fixed) + 1 day off for your Birthday
• 2 Mental health days per year
• Enhanced Pension Contribution
• Staff social events