Business System Analyst – Service Now

ProViso Staffing; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading technology staffing company is seeking a Business Systems Analyst to support the PAM transformation project in Toronto. The successful candidate will work within Agile frameworks to analyze business needs and design technical solutions, contributing significantly to IT Service Management. This contract position offers a collaborative environment where your expertise in ServiceNow and business analysis will directly impact service delivery.

Qualifications

• 5+ years as a Business Systems Analyst in Agile environments.
• 3+ years of hands-on experience with ServiceNow.
• Experience in business process modeling and requirements documentation.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Lead requirements gathering sessions and assist in user story creation.
• Perform gap analysis and recommend solutions to enhance systems.

Skills

Business Analysis

Agile Methodologies

Lean Methodologies

Problem Solving

Communication

Education

Post-secondary education in Computer Science

Tools

ServiceNow

Job description

Story Behind the Need

• Business group: Global Technology Enterprise Platforms (GTEP)
• Project: GTS – Service Support. PAM transformation project. Onboarding to ServiceNow. Onboarding ServiceNow Workflow for backend integration
• Contributes to the overall success of the ITSM engineering team under Global Enterprise & Technology Platforms (GTEP). Utilize the ServiceNow cloud-based workflow platform to provide enterprise IT Service Management, Asset Management and Operations Management in compliance with governing regulations, internal policies and procedures. Ensure team goals, plans, and initiatives are delivered in support of Client business strategies and objectives.
• Reason: Additional support
• Team size: ~50

Candidate Value Proposition:

• The successful candidate will have the opportunity to work closely with customers, Business Analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.

Typical Day in Role:

• Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
• Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
• Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
• Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
• Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
• Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
• Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
• Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
• Perform gap analysis and recommend solutions to enhance business operations and systems.
• Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
• Provide post-implementation support and assist with troubleshooting and issue resolution.
• Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Client’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Candidate Requirements/Must Have Skills:

• Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
• 3+ years of hands-on technical working experience on ServiceNow platform including IT
• 3+ years of Experience with business process modeling, requirements documentation, and system design.

Nice-To-Have Skills:

• In-depth knowledge of ITIL foundation and IT Service Management
• Experience with system integration and data analysis is a plus.
• Previous experience with IAM/PAM is preferred
• Experience with DevOps practices, including CI/CD pipelines and automation tools. (Config ServiceNow WF.)
• Project Management knowledge to work with large & complex project teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.

Soft Skills Required:

• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.

Education:

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
• Senior Business Analysis Certification СВАР | IIBA nice to have

Best VS. Average Candidate:

• The ideal candidate will have strong experience with (Pending confirmation)

Candidate Review & Selection

• 2 rounds of video interviews
o 1st round: With BA lead. Technical assessment and situational questions based on previous experience
o 2nd round: With HM and Project team. Situational and Behavioral fit interview

Job Details

13301

Contract

6 months

Toronto