Business System Analyst

City of Surrey; Surrey; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join the City of Surrey as a Business Systems Analyst, playing a pivotal role in enhancing land management services through innovation and process improvement. You'll collaborate with cross-functional teams to implement data-driven solutions, significantly impacting community services. This position offers a competitive hourly salary and is part of a union project aimed at transforming municipal operations.

Qualifications

• 3 years experience in municipal setting required with a Bachelor's degree.
• 5 years experience with a Diploma in related discipline.
• 7 years experience with technical courses in relevant fields.

Responsibilities

• Drive system improvements and streamline processes.
• Develop Power BI reports and dashboards for data-driven decisions.
• Act as a liaison with IT and provide user training and support.

Skills

Client Service Orientation

Strategic Thinking

Effective Communication

Analytical Skills

Education

Bachelor's degree in related discipline

Diploma in related discipline

Technical courses with experience

Tools

Power BI

Crystal Reports

AMANDA

Job description

Join to apply for the Business System Analyst role at City of Surrey

Join to apply for the Business System Analyst role at City of Surrey

This range is provided by City of Surrey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$47.52 / hr - CA$53.84 / hr

The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Our collaborative and innovative approach to serving more than 600,000 citizens has made us a globally recognized leader in building vibrant, sustainable communities.

We are proud to be recognized as one of Canada’s Top Employers for Young People for the past 11 years, Canada's Best Diversity Employers for 2019-2022, Canada’s Greenest Employers for 2020-2022, and the only municipality to be named among Canada’s Most Admired Corporate Cultures for two consecutive terms (2018–2021; 2021–2024). Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City, Build a Future at the City of Surrey.

SCOPE :

Join the City of Surrey as a Business Systems Analyst (Functional Application Analyst 2).

As part of our Business Improvement Team, you'll support over $1.5 billion in annual construction activity and play a key role in transforming how the City delivers land development services. We are a forward-thinking team focused on innovation, continuous improvement, and digital modernization.

Working closely with business units in cross functional teams, you will enhance the City’s Land Management System (AMANDA) by driving system improvements, streamlining business processes, and creating scalable, data-driven solutions. A key part of your role will be enabling data-driven decisions through developing Power BI reports and interactive dashboards, turning complex data into actionable insights that support evidence-based decision-making across departments.

If you’re passionate about civic technology, collaborative problem-solving, and making a measurable impact in your community—we want to hear from you.

RESPONSIBILITIES :

• As the primary source of contact, responds to, investigates, prioritizes, and resolves integrated administrative, technical, or operating problems within the functional end user base using standard methodologies and procedures, interpreting or adapting as situations and problems arise.
• Work closely with departmental stakeholders to develop strong working relationships and to effectively articulate and advocate on their behalf.
• Assumes key role in the future development of the system by participating in development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans, and assumes key business unit role in testing and implementation.
• Leads report development (Power BI, Oracle, Crystal Reports) based on end user needs, both staff and management.
• Acts as a liaison with IT for all system issues raised by the business users that require IT involvement and manages the resolution of all issues.
• Maximizes integration between end user groups by analyzing business processes and recommending improvements where appropriate.
• Provides ongoing support and training to all end users, including management staff, through training programs, one on one consultation, systems, or procedural advice etc.
• Other job-related duties as required.

QUALIFICATIONS :

• Bachelor's degree in acceptable related discipline from a recognized post-secondary institution, plus 3 years of directly related and relevant experience, preferably in a municipal setting; OR
• Diploma in an acceptable related discipline from a recognized post-secondary institution, plus 5 years of directly related and relevant experience, preferably in a municipal setting; OR
• Technical courses in the field plus 7 years of directly related and relevant experience, preferably in a municipal setting.
• An equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

• A strong dedication to serving clients and ability to work closely with end users.
• Ability to work in a strategic and proactive manner to perform under pressure, and meet deadlines established according to corporate priorities.Considerable business knowledge of functional area of expertise.
• Effective verbal and written communication skills in order to persuade and influence others to obtain acceptance of ideas and cooperation on proposed initiatives and actions.
• Knowledge of AMANDA (or other Municipal Land Management Systems) and business processes are considered assets.
• Knowledge or experience with PowerBI, Crystal Reports (or other data analytic and reporting tools) are considered assets.

EMPLOYMENT STATUS

Union - CUPE Local 402 - Project (2 years)

Seniority level

Seniority level

Associate

Employment type

Employment type

Temporary

Job function

Job function

Information Technology

Government Administration

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