Client Service Manager, Programs

BFL CANADA; Toronto; Hybrid; CAD 90,000 - 135,000; Full time

Benefits offered by this job

Education & training

Hybrid work

Medical & dental coverage

Wellness allowance

Retirement plan

Diversity & inclusion

Job summary

BFL Canada is seeking a Client Service Manager to join the Programs team in our Toronto office. You will manage client relationships, coordinate service delivery, and support policy renewals and onboarding across internal and external partners.

The role emphasizes proactive client communication, accuracy, and the ability to manage multiple priorities in a fast-paced environment. Hybrid work and comprehensive benefits are offered.

Qualifications

• University degree in business or finance or a DEC in Insurance and financial services.
• Strong client servicing and relationship management skills.
• Experience in insurance servicing or advisory support is preferred.

Responsibilities

• Serve as the primary day‑to‑day liaison for clients and manage relationships.
• Coordinate with internal teams to deliver responsive service and handle inquiries.
• Oversee servicing activities including renewals and policy changes; maintain client records.

Skills

Relationship management

Client servicing

Communication

Time management

Problem solving

MS Office

Education

University degree in business or finance

DEC in Insurance and financial services

Tools

MS Office Suite

Job description

We are looking for a Client Service Manager to join our Programs team in our Toronto office!

As a Client Service Manager, you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day‑to‑day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team.

Benefits

• Continued education and training investment
• Personal and professional project and challenge opportunities
• Integrity, respect, and diversity recognition
• Entrepreneurship, innovation, and collaboration as core values
• Competitive salaries and benefits from day one, including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs
• Hybrid work program, wellness allowance, and year‑round social activities and events

Your Day as a Client Service Manager

Client Relationship Management

• Serve as a key point of contact for the associated stakeholders
• Build and maintain strong, trust‑based client relationships through proactive communication
• Support ongoing client stewardship, including regular check‑ins and service reviews

Client Inquiries & Service Delivery

• Manage and respond to client inquiries in a timely, professional manner
• Coordinate with internal teams and external partners to resolve service issues
• Ensure clear, concise communication of coverage, processes, and next steps to clients

Policy & Administrative Support

• Oversee day‑to‑day servicing activities including documentation, renewals, and policy changes
• Maintain accurate client records and ensure compliance with internal processes
• Support the delivery of insurance programs and associated service requirements

Marketing & Growth Support

• Assist with the execution of client communications, presentations, and marketing initiatives
• Support proposal development and onboarding of new clients
• Identify opportunities to enhance the client experience and deepen relationships

Team Coordination & CSR Oversight

• Provide direction and support to Client Service Representatives handling daily servicing tasks
• Ensure consistency, accuracy, and timeliness across all client deliverables
• Act as a central coordinator between producers, CSRs, and specialty teams

Our Ideal Candidate

• University degree in business or finance or a DEC in Insurance and financial services
• RIBO License
• 7–10+ years of experience in client service, account management, or insurance servicing
• Experience supporting advisors, brokers, or financial services teams preferred
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Strong communication and organizational skills with a client‑first mindset
• Ability to manage multiple priorities in a fast‑paced environment
• Strong analytical and problem‑solving skills
• Effective time management and organizational skills

The expected salary for this role ranges from 90,000$ to 135,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. Accommodation is available on request for candidates taking part in all aspects of the selection process.