Business Relationship Manager

TransLink; Vancouver; Hybrid; CAD 110,000 - 165,000; Full time

Benefits offered by this job

Extended Health

Dental

Transit Pass

Public Service Pension Plan

Job summary

TransLink is seeking a strategic leader to serve as a trusted advisor between Business Technology Services and business partners. You will help ensure technology investments deliver measurable outcomes, building strong relationships and aligning initiatives with enterprise objectives.

The role emphasizes shaping demand, creating compelling business cases, and guiding cross-functional teams to deliver business value through technology.

Qualifications

• Undergraduate degree in Business Administration, Management, or related discipline, or seven (7) years of progressive experience in strategic business engagement and relationship management.
• Including 2 years of relationship management, applying business acumen and shaping technology investments.
• Proven success influencing stakeholders and facilitating collaboration across diverse teams in a large, complex organization

Responsibilities

• Owns and maintains relationship between assigned business partners and Business Technology Services (BTS).
• Guides conversations to align technology investments with strategic objectives, manages expectations, and fosters collaboration across stakeholders to enable shared success.
• Facilitates cross-functional collaboration to strengthen communication and reduce silos.
• Translates complex technical concepts into clear, business-focused language to bridge understanding across stakeholders.
• Leads in shaping demand and developing business cases that articulate value and benefits.
• Provides leadership to a team of business analysts, coaching and mentoring to build analytical capabilities.

Skills

Relationship management

Business acumen

Stakeholder engagement

Presentation skills

Negotiation

Education

Undergraduate degree in Business Administration or related

Job description

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Acts as a trusted advisor and strategic connector between Business Technology Services (BTS) and business partners, fostering collaboration to ensure technology investments deliver measurable business outcomes and value. Build strong relationships with business partners and BTS leadership to understand goals, priorities, and challenges, applying business acumen to help shape technology investments that advance enterprise objectives. Demonstrates a customer-first mindset by ensuring business needs are clearly understood, represented, and addressed through effective engagement and communication. Facilitates dialogue across stakeholders to align initiatives and ensure coordinated efforts that support organizational strategies. Drives change by influencing priorities, articulating benefits, and championing innovation that drives enterprise impact.

KEY ACCOUNTABILITIES

Owns and maintains relationship between assigned business partners and Business Technology Services (BTS), acting as the primary facilitator and trusted advisor. Builds strong partnerships by understanding business goals, priorities, and challenges, and ensures these are clearly communicated within BTS. Guides conversations to align technology investments with strategic objectives, manages expectations, and fosters collaboration across stakeholders to enable shared success

Plays a central role in fostering strategic alignment between Business Technology Services (BTS) and business partners by considering interdependencies and shared priorities across the organization. Facilitates collaboration to strengthen communication, reduce silos, and improve responsiveness to evolving business needs. Builds understanding of business goals and priorities to guide conversations that shape technology investments and ensure initiatives support enterprise objectives

Facilitates informed decision-making by helping business partners and BTS evaluate options, clarify priorities, and shape demand to align with enterprise strategies. Translates complex technical concepts into clear, business-focused language to bridge understanding across stakeholders. Collaborates with finance and other teams to provide visibility into investment considerations. Promotes value realization by guiding conversations that connect technology investments to measurable business outcomes

Builds and maintains strong, collaborative relationships with stakeholders across diverse areas of the organization. Serves as the primary liaison between business partners and BTS, ensuring clear communication and alignment on priorities. Proactively manages and resolves conflicts to keep efforts focused on shared goals and a common vision.

Maintains awareness of the technology landscape and emerging trends relevant to the organization’s strategic priorities. Builds understanding of business capabilities and identifies opportunities where existing or planned technologies can enable those capabilities. Acts as a strategic bridge between business needs and BTS by influencing conversations on which technologies should be considered to deliver business value

Facilitates cross-functional collaboration to shape demand and prioritize technology investments. Guides the development of business cases by ensuring clear articulation of business outcomes and benefits, connecting priorities to technology capabilities. Leads discussions and presentations to gain endorsement for initiatives, focusing on strategic impact and value realization.

Provides strong leadership to a team of business analysts, ensuring clarity of roles, priorities, and expectations. Coaches and mentors team members to build business acumen and analytical capabilities, fostering a culture of collaboration and continuous improvement

Qualifications

EDUCATION AND EXPERIENCE

Completion of an undergraduate degree in Business Administration, Management, or a related discipline, or seven (7) years of progressive experience in roles focused on strategic business engagement and relationship management. Including 2 years of relationship management, apply business acumen, and shape technology investments. Brings a customer-first mindset and philosophy, ensuring business priorities and outcomes are consistently understood and represented. Proven success influencing stakeholders and facilitating collaboration across diverse teams in a large, complex organization

OTHER REQUIREMENTS

Advanced knowledge of the theories, concepts, principles and practices of business process, account, product and portfolio management

Solid and holistic understanding of the business to understand, optimize and support the utilization of business technology solutions

Strong understanding of how business capabilities and priorities can be enabled through technology, with the ability to connect organizational needs to appropriate technology options and investments.

Advanced oral and written communication skills, including the ability to design and deliver presentations, and to lead planning discussions that bring stakeholders together to align on priorities and outcomes.

Strong skills in assessing business priorities, shaping technology demand, and developing business cases that clearly articulate value and benefits.

Strong interpersonal skills, including negotiation, facilitation, and the ability to influence and persuade, to build alignment and achieve integrated outcomes across multiple stakeholders.

Advanced leadership skills to lead initiatives, including those involving enterprise-wide implementation.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].