Business Relationship Manager

Deloitte Canada; Toronto; Hybrid; CAD 104,000 - 215,000; Full time

Job summary

Deloitte Canada is seeking a Business Relationship Manager to enhance the connection between business strategy and technology projects. This role involves managing significant project portfolios, fostering relationships with senior stakeholders, and developing technology strategies to fulfill organizational goals, all within a hybrid work environment at a leading professional services firm.

Benefits

Flexible benefits for mental health support

$1,300 flexible benefit spending account

Dedicated days for learning

Qualifications

• 7+ years in IT with a focus on technology strategy or project management.
• Experience in Business Relationship Management preferred.
• Fluency in Spanish is a plus.

Responsibilities

• Develop and grow relationships with senior management.
• Manage project portfolios while acting as the liaison between clients and technology teams.
• Support the development of technology strategies.

Skills

Strategic Thinking

Relationship Management

Analytical Skills

Problem-Solving

Communication

Education

University degree in business or information technology

Tools

Microsoft Office (Excel, PowerPoint, Word)

Microsoft Project

Service Now

Job description

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Business Relationship Manager

Job Type:Permanent
Work Model:Hybrid
Reference code:129551
Primary Location:Toronto, ON
All Available Locations:Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

The Technology Business Enablement team provides leadership in the design, development, and execution of technology strategy to ensure business satisfaction and overall organizational growth.As a Business Relationship Manager you will have the following responsibilties:

• Develop and grow relationships with senior management within with the Services or Enabling areas to achieve a seat at the table
• Build the portfolio vision to identify each portfolio’s value streams and solutions and describes how they will cooperate to achieve the portfolio’s objectives and the broader aim of the firm
• Key person point of contact between the business and technology, for non support related issues
• Manage various project portfolios and, play an advisory and liaison role between client and technology teams.
• Develop a deep understanding of service/business group strategies to support and drive priorities within the portfolio.
• Assist sponsors in developing business cases, value and benefit realization plans.
• Support the development of a technology strategy and, technology future state to meet the needs of the business
• Identify portfolio level risks, cross-portfolio dependencies and, resolve issues and competing priorities within the portfolio.

About the team

The Technology Business Enablement team within Deloitte Technology requires a Business Relationship Manager to work closely with various leaders across Deloitte’s technology, advisory, audit, and internal business organizations as a trusted advisor, assisting in the advancement of Business Relationship Management within the firm.

Enough about us, let’s talk about you

• University degree in business, information technology, or equivalent educational or professional experience and/or qualifications
• Fluent Spanish speaking candidates will be given preference
• Minimum of 7 years in the IT field working on technology strategy, project management, business analysis or leading work streams focused towards enabling a business strategy
• At least 2 years’ experience in Business Relationship Management or related role (e.g. managing and prioritizing initiatives to implement business strategy)
• Experience interacting with senior management, including C level executives
• Ability to build and maintain strong working relationships with all levels of management and staff
• Experience working within a matrix organization
• Stronginfluencing skills and effective consensus building skills
• Strong analytical, interpretive, and problem-solving skills
• Ability to manage work under constantly changing conditions and tight deadlines
• Ability to work closely with both business and technical resources at all levels
• Excellent verbal and written communication skills
• Team player, motivated, innovative
• Ability to influence, negotiate and be diplomatic
• Knowledge of trends/marketplace as it pertains to technology
• Advanced Microsoft Office proficiency with Excel,and PowerPoint, Visio, Word
• Working knowledge of Microsoft Project, Service Now would be an asset
• Process engineeringand mapping would be an asset
• Understanding of project and program management principles and frameworks would be an asset
• Experience with Microsoft SharePoint collaboration tools would be an asset

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and theBlackNorth Initiative .

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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