Product Lead

Ministry-of-Labour,-Immigration,-Training-and-Skills-Development-1; Toronto; Vor Ort; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

Ontario Public Service is seeking a Product Lead in Toronto to drive digital product development and lifecycle management across ministry programs and services.

You will combine strategic thinking, business analysis, and technology focus to improve service delivery, client experiences, and workplace health and safety across Ontario.

Qualifikationen

• Experience leading development and lifecycle management of digital products or services.
• Knowledge of product lifecycle, service design, process improvement, and change management.
• Ability to identify opportunities to improve service delivery with client-focused solutions.
• Understanding of government priorities, policy frameworks, and public-sector delivery including AODA and WCAG 2.0 AA.

Aufgaben

• Lead planning, development, implementation, and lifecycle management of digital products.
• Conduct business needs analysis and identify process improvements and enhancements.
• Develop business cases, strategies, recommendations, and risk mitigation plans.
• Provide expert advice on transformation, product performance, and continuous improvement.
• Establish and maintain partnerships with stakeholders for requirements and change.
• Monitor product performance and drive ongoing enhancements.

Kenntnisse

Product lifecycle

Stakeholder mgmt

Change management

Public sector

Requirements gathering

User-centered design

Accessibility standards

Risk management

Leadership

Jobbeschreibung

Apply By: Friday, November 13, 2026 11:59 pm EST

Ministry of Labour, Immigration, Training and Skills Development

Division:

Prevention Division / Training and Awareness Branch

City:

Toronto

Position(s) language:

Job term:

1 Temporary - 12 months with possibility of extension

We're looking for an energetic self-starter with strong leadership skills.

The Training and Awareness Branch is seeking a dynamic product leader to drive the development and lifecycle management of innovative digital solutions that support key ministry programs and services. In this role, you'll combine strategic thinking, business analysis expertise and a passion for technology to shape products that improve service delivery, enhance client experiences and help advance workplace health and safety across Ontario.

About the job

As a Product Lead, you will:

• Lead the planning, development, implementation, and lifecycle management of digital products and business solutions that support ministry programs and services.
• Conduct business needs analysis and identify opportunities for process improvements, service enhancements, and innovative digital solutions.
• Develop business cases, strategies, recommendations, and risk mitigation plans to support program and service delivery objectives.
• Provide expert advice to management and stakeholders on business transformation, product performance, risk management, and continuous improvement initiatives.
• Establish and maintain strong partnerships with internal and external stakeholders to gather requirements, build consensus, and support successful implementation of change.
• Monitor product performance and lead ongoing enhancements to ensure products and services continue to meet business and client needs.

Strategic Service Delivery and Product Management

You have:

• Experience leading the development, implementation, and continuous improvement of digital products, programs or business solutions.
• Knowledge of product lifecycle management, service design, business process improvement, and change management principles.
• Ability to identify opportunities to enhance service delivery and implement innovative, client-focused solutions.
• Understanding of government priorities, policy frameworks, and public-sector service delivery, including accessibility requirements the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.0 AA, standards, and their application in digital product and service delivery.

Project Leadership and Performance Management

You have:

• Knowledge of project and product management methodologies, tools, and best practices.
• Experience leading initiatives from planning through implementation while managing competing priorities and timelines.
• Experience mentoring, coaching, and supporting team members to foster their professional growth and development.
• Ability to evaluate program or product effectiveness.
• Curiosity about how products work and the ability to understand technical concepts.
• Knowledge of digital platforms, trends, and opportunities.
• Experience leading complex digital projects using user-centred design principles, including accessibility and inclusive design considerations.

Research, Analysis and Problem Solving Skills

You have:

• Demonstrated analytical and problem-solving skills to assess complex issues, evaluate options, and develop actionable recommendations.
• Experience conducting business needs assessments, environmental scans, risk assessments, and cost-benefit analyses.
• Ability to analyze qualitative and quantitative data to support strategic planning and decision-making.
• Experience identifying risks, opportunities, and continuous improvement initiatives.

Stakeholder Engagement and Collaboration Skills

You have:

• Proven ability to build strong relationships and collaborate effectively with internal and external stakeholders.
• Experience facilitating discussions, gathering business requirements, and achieving consensus on complex issues.
• Ability to provide strategic advice and influence decision-making across diverse stakeholder groups.
• Strong consultation, negotiation, and partnership-building skills.

Communication and Interpersonal Skills

You have:

• Excellent oral and written communication skills to prepare briefing materials, reports, presentations, and recommendations.
• Ability to communicate complex information clearly to a variety of audiences (both technical and non-technical) including senior management.
• Experience delivering presentations, facilitating workshops, and supporting organizational change initiatives.
• Strong interpersonal skills with the ability to foster trust, credibility, and stakeholder buy-in.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

1 English Temporary, duration up to 12 months, 400 University Ave, Toronto, Toronto Region

Association of Management, Administrative and Professional Crown Employees of Ontario

• Less qualified applicants may be considered on an underfill basis.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in therecruitment process, please ContactUs to provide your contact information. Recruitment services team willcontact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.