Service Design Clerk

Service Design Jobs; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Elections Ontario is seeking a Process & Service Design Clerk to help shape how electoral services are designed and delivered, ensuring user-centered, efficient processes aligned with our mandate. This role reports to the Design & Strategic Innovation Division and involves applying service design methods across projects.

You will support day-to-day delivery across all phases, including discovery, prototyping and implementation, using human-centered design, journey mapping and workshops to drive

Qualifications

• Knowledge of service design and design thinking techniques.
• Ability to work independently and collaboratively as part of a team.
• Attention to detail with flexibility to adapt to changing priorities.
• Ability to communicate ideas clearly through facilitation, writing and presentations.
• Proficiency with MS Office suite of products including Outlook, Word, PowerPoint, Excel.
• Experience using design software such as Adobe Suite, Miro, and Figma.
• Experience using AI platforms to create prototypes.
• Must be legally entitled to work in Canada.

Responsibilities

• Support the day-to-day delivery of complex service design and process improvement projects across all phases, including discovery, prototyping, and implementation.
• Apply human-centred design, service design, and process improvement methods (e.g., design thinking, journey mapping, service blueprints) to improve electoral services and internal processes.
• Support the design, planning and facilitation of workshops and collaborative sessions with a variety of stakeholders.
• Translate research insights, including stakeholder needs, qualitative and quantitative data, into clear, practical and elector-centred service and process improvements.
• Collaborate with interdisciplinary teams to achieve project goals.
• Create compelling presentations and slide decks that use storytelling, visuals, and design tools to clearly communicate complex ideas to a range of audiences.

Skills

Service design

Design thinking

Facilitation

Communication

MS Office

Adobe Suite

Miro

Figma

AI prototyping

Education

Post-secondary in design

Tools

Adobe Suite

Miro

Figma

AI platforms

Job description

Posting Date: October 20, 2026

Closing Date: October 26, 2026

Who we are

The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non-partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by-elections, and referenda.

At the heart of our work is a commitment to democracy – making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.

Join our team

The Design & Strategic Innovation Division is seeking a service design professional to join our team as a Process & Service Design Clerk.

In this role, you will help shape and improve how electoral services are designed and delivered, ensuring they are user-centred, efficient, and aligned with Elections Ontario’s legislative mandate and future-state priorities.

This role supports day-to-day delivery of complex service design and process improvement projects across all phases, including discovery, prototyping, and implementation.

Elections Ontario values diversity and inclusion and is committed to building a workforce that reflects the communities we serve.

What you can expect in this role

Reporting to the Manager, Process and Service Design, you will:

• Support the day-to-day delivery of complex service design and process improvement projects across all phases, including discovery, prototyping, and implementation.
• Apply human-centred design, service design, and process improvement methods (e.g., design thinking, journey mapping, service blueprints) to improve electoral services and internal processes.
• Support the design, planning and facilitation of workshops and collaborative sessions with a variety of stakeholders.
• Translate research insights, including stakeholder needs, qualitative and quantitative data, into clear, practical and elector-centred service and process improvements.
• Collaborate with interdisciplinary teams to achieve project goals.
• Create compelling presentations and slide decks that use storytelling, visuals, and design tools to clearly communicate complex ideas to a range of audiences.

What you need to qualify

• Knowledge of service design and design thinking techniques such as co-creation, prototyping, and journey mapping.
• Ability to work both independently and collaboratively as part of a team, demonstrating both willingness to follow directions and seek guidance when required.
• Attention to detail, with the flexibility to adapt to changing priorities as required.
• Ability to communicate ideas clearly through facilitation, writing, and presentations.
• Proficiency with MS Office suite of products including Outlook, Word, PowerPoint, Excel.
• Experience using design software such as Adobe Suite, Miro, and Figma.
• Experience using AI platforms to create prototypes or illustrations.
• Must be legally entitled to work in Canada.

Preferred Qualifications

• Post-secondary education in a design-related field, or equivalent experience.
• Ability to converse in French (asset).

This role requires in-office presence five (5) days per week. There is no hybrid option.

The successful candidate will be required to complete criminal background and social media checks as part of the hiring process.

How to request an accommodation

Elections Ontario is an equal-opportunity employer. We are committed to fostering an inclusive, equitable, and accessible environment, where all employees feel valued, respected, and supported.

Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodation for applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-888-668-8683, send a fax to 1-866-714-2809, TTY at 1-888-292-2312 or email [e-mail].

At Elections Ontario, all resumes are screened by the Talent Acquisition team and Hiring Managers, without the use of AI. Criminal record checks also do not use AI. However, AI technology is used when conducting social media checks.

Elections Ontario posts salaries in accordance with ESA pay/transparency legislation. Individual salaries within the anticipated salary range are determined through various factors, including but not limited to internal equity, education, relevant experience, knowledge and applicable skill sets.