Business Process Manager

fil; Toronto, Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Fidelity Canada is seeking a Business Process Manager to lead BPM initiatives, drive change management and optimize operational efficiency across Canadian business units.

The role is based in Toronto with a flexible hybrid schedule; later relocation to Mississauga is anticipated. You will partner with Risk, IT and business teams to design end-to-end processes and enable a digitally enabled workplace.

Qualifications

• Post-secondary education in IT, Business or related field preferred or equivalent experience.
• Experience in Business Process Management, Process Improvement or Operational Excellence for 3+ years.
• Minimum of 3 years' experience in financial industry.

Responsibilities

• Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional groups.
• Analyze complex business issues, identify pain points, and communicate issues clearly to stakeholders.
• Identify process risks and design solutions with stakeholders to minimize impact.
• Design End-to-End processes and value streams to map current and future states.
• Lead change management assignments to improve operational processes, reduce risk, and enhance client experience.
• Prepare documentation of changes (flowcharts, procedures) and target operating models.
• Support development of process documentation, procedures, technical requirements, and end-user materials.
• Collaborate with Learning & Development to create and deliver training materials.

Skills

Business Process Management

Change Management

Stakeholder Management

Process Mapping

Risk Management

Lean Six Sigma

Education

Post-secondary education in IT or Business

Job description

Job Description

Current work authorization for Canada is required for all openings

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement

The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals.

You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization's capabilities to address operational inefficiencies and find opportunities for improvement.

What You Will Do

You should consider this opportunity if you are passionate about continuous improvement, have demonstrated experience in business process optimization and possess strong critical thinking skills. In this role, your responsibilities will focus on several key areas:

Business Process Management

• Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.
• Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.
• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.
• Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.
• Develop End-to-End process and value stream mapping to capture current state and future state process design.

Assignment & Initiative Management

• Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.
• Through assignments on cross-functional projects' teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.
• Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives.
• BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.
• Prepare effective communication and presentations for stakeholder groups and senior management.

Collaboration & Innovation

• Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.
• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.
• Develop and maintain strong relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.
• Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization's goal of creating a digitally enabled workplace.
• Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts.
• Collaborates with technology teams to ensure alignment with IT tools and processes, and adoption of advanced technologies.

What We Are Looking For

Post-secondary education in the areas of IT, Business or related field are preferred or equivalent experience.

Business Process Analysis/Management education and/or related work experience.

A minimum of 3 years work experience in the roles related to Business Process Management, Process Improvement or Operational Excellence

Minimum of 3 years' experience in the financial industry.

Lean Six Sigma certifications (Green Belt or Black Belt) would be considered an asset.

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