Business Process Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor is sourcing a seasoned BPM professional to support Fidelity Canada's strategic goals. You will lead process change initiatives, mentor cross-functional teams, and craft end-to-end process and value stream maps aligned with risk and regulatory requirements.

Responsibilities include discovery work, documentation, and collaboration with technology partners to drive digitalization and automation, ensuring operational excellence and improved client experience.

Qualifications

• Work authorization for Canada is required.
• Post-secondary education in IT, Business or related field preferred, or equivalent experience.
• 3+ years in Business Process Management, Process Improvement or Operational Excellence.
• 3+ years in the financial industry.
• Experience in business process management and improvement.
• Strong communication, analytical and problem-solving skills.
• Lean Six Sigma Green Belt or Black Belt is a plus.

Responsibilities

• Lead BPM initiatives and change management with cross-functional teams.
• Lead discovery work for business initiatives and facilitate workshops.
• Analyze complex issues and communicate solutions to stakeholders.
• Identify process risks and design mitigations.
• Develop end-to-end process maps and value streams.
• Coordinate process change docs, SOPs, and operating models.
• Support development of training materials and end-user content.
• Collaborate with risk, IT, and business partners to drive automation.

Skills

Analytical skills

Problem-Solving

Excellent communication

Teamwork

Relationship building

Innovation & creativity

Organizational awareness

Financial modelling

Business case development

Education

Post-secondary education in IT or Business

Tools

IT Tools

Process Documentation Software

Flowcharting Tools

Collaboration Platforms

Training Development Tools

Job description

• Lead business process change management initiatives supporting Fidelity Canada strategic goals
• Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders
• Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders
• Identify process risks and collaboratively design solutions to minimize their impact
• Design business processes aligned with risk, regulatory and compliance requirements
• Develop end-to-end process and value stream maps for current and future-state processes
• Lead business change management assignments through successful completion
• Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models
• Support development of process documentation, procedures, technical requirements, and end-user materials
• Support Learning & Development in creating and delivering training for changed business processes
• Prepare communications and presentations for stakeholders and senior management
• Partner with Fidelity Canada Risk to integrate risk reduction into programs
• Build relationships with business partners to improve operational excellence and client experience
• Collaborate with technology partners to implement digitalization and automation solutions
• Promote BPM techniques supporting automation and operational efficiency
• Collaborate with technology teams on IT tools, processes, and advanced technology adoption

Requirements

• Current work authorization for Canada is required
• Post-secondary education in IT, Business or a related field preferred, or equivalent experience
• Business Process Analysis/Management education and/or related work experience
• Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence
• Minimum 3 years of experience in the financial industry
• Demonstrated experience in business process management and improvement
• Excellent listening, written and verbal communication skills
• Strong analytical and problem-solving skills
• Organizational awareness, focus on key partnerships, teamwork and relationship building
• Business case development and financial modelling
• Comfort working in ambiguous environments
• Solid understanding of the finance industry and core business processes
• Solid understanding of technology trends
• Innovation and creativity
• Lean Six Sigma Green Belt or Black Belt certification considered an asset

Core Competencies

Demonstrates expertise in Business Process Management and Improvement, with a strong focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation.

Highest-signal resume keywords

• Business Process Management
• Process Improvement
• Financial Industry Experience
• Lean Six Sigma Green Belt or Black Belt
• Analytical and Problem-Solving Skills

Hard Skills

• Business Process Analysis
• Process Mapping
• Value Stream Mapping
• Risk Management
• Regulatory Compliance
• Business Case Development
• Financial Modelling
• Digitalization Solutions
• Automation Techniques
• Change Management

Soft Skills

• Excellent Communication Skills
• Teamwork
• Relationship Building
• Organizational Awareness
• Innovation and Creativity

Certifications & Qualifications

• Lean Six Sigma Green Belt
• Lean Six Sigma Black Belt

Industry Keywords

• Financial Industry
• Operational Excellence
• Business Process Change Management
• Risk Reduction
• Compliance Requirements

Tools & Technologies

• IT Tools
• Process Documentation Software
• Flowcharting Tools
• Collaboration Platforms
• Training Development Tools