Business Process and Training Specialist, Integrated Operations Center (IOC)

Air Transat; Quebec; Híbrido; CAD 80 000 - 110 000; Tempo integral

Resumo da oferta

Transat seeks a Process Improvement Analyst to collaborate with the Head of Business Processes and Training to enhance IOC operations. You will analyze, document, and optimize processes, update manuals, and help develop training programs promoting efficiency and regulatory compliance.

You will lead workshops with stakeholders, work with cross-functional teams, support change management, and ensure smooth implementation of solutions. Bilingual French/English required.

Qualificações

• Baccalaureate or college diploma in a relevant field.
• Minimum of five years in a regulated transportation environment, ideally operational.
• Ability to analyze complex processes and lead continuous improvement initiatives.
• Demonstrated leadership, autonomy, and collaboration with multidisciplinary teams.
• Experience in project and change management; familiarity with airline regulatory standards (CAR 705) is an asset.
• Oral and written proficiency in French and English.

Responsabilidades

• Develop an understanding of IOC activities and challenges.
• Analyze, map, and optimize business processes to support objectives.
• Develop, update, and ensure compliance of manuals and procedures.
• Facilitate workshops with stakeholders to document processes and improvements.
• Collaborate with operational and technological teams to design and implement solutions.
• Support change management and ensure smooth transitions.
• Coordinate development, updating, and delivery of IOC training.
• Train, coach, and evaluate instructors for training quality.

Conhecimentos

Process analysis

Continuous improvement

Leadership

Autonomy

Organizational skills

Cross-functional collaboration

Project management

Change management

Regulatory knowledge

Formação académica

Baccalaureate or college diploma

Ferramentas

MS Office

Copilot AI

Descrição da oferta de emprego

In collaboration with the Head of Business Processes and Training, the incumbent contributes to the continuous improvement of the Integrated Operations Center (IOC) operations. They analyze, document, and optimize business processes, coordinate the updating of manuals and procedures, and oversee the development of training programs that promote operational efficiency, change management adoption, and regulatory compliance.

Responsibilities

• Develop an in-depth understanding of IOC activities and operational challenges.
• Analyze, map, and optimize business processes to support strategic objectives and continuous operational improvement.
• Develop, update, and ensure compliance of manuals, procedures, and operational documents.
• Facilitate workshops and meetings with stakeholders to document current and future processes and identify improvement opportunities.
• Collaborate with operational and technological teams, as well as subject matter experts, to design, evaluate, and implement solutions tailored to business needs.
• Support teams in integrating changes by ensuring clear communication and a smooth transition.
• Coordinate the development, updating, and delivery of IOC training, ensuring relevance and regulatory compliance.
• Train, coach, and evaluate instructors to ensure the quality, consistency, and effectiveness of the training provided.

Baccalaureate or college diploma in a relevant field.

Minimum of five (5) years of experience in a regulated transportation environment, ideally in an operational context.

Excellent ability to analyze complex processes, recommend practical solutions, and lead continuous improvement initiatives.

Mobilizing leadership, autonomy, organizational skills, and the ability to collaborate effectively with multidisciplinary teams.

Experience in project management, change management, and knowledge of airline industry regulatory standards (e.g., CAR 705) are assets.

Excellent mastery of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g., Copilot). Ability to learn quickly and adapt to new technologies.

Oral and written proficiency in French and English*

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to build a workforce that reflects the diversity of our customers as well as the communities we travel to. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you require accommodation measures, please contact us so that we can work together to properly meet your needs.