Business Process Advisor - Temporary

Air Canada; Dorval; On-site; CAD 65,000 - 90,000; Full time

Job summary

Air Canada is seeking a Business Process Advisor to maintain and execute our BPM strategy. The role collaborates with unit managers, coaches teams, and ensures adherence to process standards while driving efficiencies across the business at Dorval.

You will map end-to-end processes, conduct gap analyses and mentor owners on process controls and performance indicators, enabling measurable improvements in operations.

Qualifications

• University degree in a relevant field (or college degree in industrial engineering technic).
• 3-5 years experience in process manuals, process documentation, training material, etc.
• Experience with BPMN and data mining tools is an asset.

Responsibilities

• Perform gap analysis on process ownership and collaborate with business leaders to identify owners.
• Support the business with value stream mapping using BPM standards.
• Mentor business on process standards, expectations and templates for effective business process management.
• Support the business in identifying proper process controls and process performance indicators.
• Evaluate process risk and identify opportunities for performance improvements.
• Review, learn and understand each business to provide direction for efficiency improvements.
• Ensure end-to-end processes are mapped with cross-functionalities and clear expectations.

Skills

BPMN

Data mining

Process mapping

MS Office

Education

University degree in a relevant field

College degree in industrial engineering technic

Tools

TRAX

Netline

ACM IT systems

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Business Process Advisor is responsible to maintain and execute the approved Business Process Management Strategy for the business unit. Proactively collaborating with all business unit managers and stakeholders, this role will ensure adherence to process standards and provide coaching and support to the business in developing efficient processes. The incumbent will evaluate process health, and mentor process owners and managers on how to continuously improve their business processes.

Responsibilities:

• - Perform gap analysis on business process ownership and collaborate with business leaders to identify owners.
• - Support the business with value stream mapping using Business Process Management standards.
• - Mentor business on process standards, expectations and templates for effective business process management.
• - Support the business in identifying proper process controls and process performances indicators.
• - Evaluate process risk and support the business with identifying opportunities for performance improvements.
• - Review, learn and understand each business in order to provide direction for efficiencies improvements.
• - Ensure that end-to-end processes are mapped with all cross-functionalities and that internal customers expectations are clear and well defined.
• - Development of user-friendly tools and templates to support process management / health evaluations.
• - Ensure proper usage of the BPMN tools to leverage all functionalities.
• - Work with the business to ensure their processes and procedures are current and properly documented /changes communicated.
• - Develop the creation of reports to monitor and maintain positive control over our systems.

Qualifications

• - University degree in a relevant field or college degree in industrial engineering technic.
• - 3-5 years experience/training in process manuals, process documentation, training material, etc.
• - Experience with BPMN and data mining tools an asset
• - Strong knowledge of the Air Canada maintenance and operations an asset.
• - Self-driven and works well with minimal supervision.
• - Demonstrated problem-solving skills involving data analysis.
• - Excellent working knowledge with MS Office programs, TRAX, Netline and relevant IT systems used in ACM.
• - Ability and experience in mapping processes and improving procedures to align with business strategy.
• - Ability and experience in analyzing and setting process benchmarks & performance.
• - Ability and experience in establishing policies and rules, implementing process & technology changes.- Sense of initiative and proactive thinking.
• - Strong written, verbal, and interpersonal communication skills.
• - Some travel will be required.
• - Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.