Business Operations Specialist, Back Office

ivari Holdings Inc.; Toronto; On-site; CAD 68,000 - 91,500; Full time

Benefits offered by this job

Health and dental benefits from Day 1

Pension plan with 100% match

Employee savings plan with 75% match

Flexible and hybrid work arrangements

Professional development opportunities

Recognition programs

Wellness programs

Job summary

ivari Holdings Inc. is seeking a Business Operations Specialist, Back Office in Toronto. The successful candidate will support corporate functions and liaise for compliance. Key responsibilities include analyzing operational results, coordinating with stakeholders, and managing records.

Qualifications include 5-7 years in the Life Insurance industry and proficiency in Microsoft Office. The position offers a salary range of $68,000 - $91,500 and comes with comprehensive benefits from Day 1.

Join ivari’s inclusive culture and enjoy a supportive workplace with excellent professional development opportunities.

Qualifications

• 5 – 7 years experience in Life Insurance Industry (front and/or back office) and Process Improvement.
• Successful completion of LOMA parts 1 and 2.
• Ability to manage multiple tasks in a deadline-driven environment.

Responsibilities

• Review operational results, service levels, exception trends to identify issues and gaps.
• Coordinate with DXC and internal stakeholders to investigate service issues and support timely resolution.
• Attend Business Unit Compliance meetings and develop controls for compliance requirements.

Skills

Life Insurance Industry experience

Lean Six Sigma Certification

Microsoft Office proficiency

Analytical skills

Verbal and written communication skills

Organizational skills

Problem-solving capabilities

Deadline management

Education

Postsecondary education in Business, Finance, Compliance, Risk Management, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Business Operations Specialist, Back Office

Full Time Regular Non Management Toronto, ON, CA

3 days ago Requisition ID: 1561

About Us

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity...

This position is an existing vacancy.

As a Buisness Operations Specialist, Back Office, you are responsible for supporting core corporate business functions such as Oversight, Corporate Projects, DXC Transformation, and act as Business Unit Compliance Liaison.

You will:

• Review operational results, service levels, exception trends to identify issues, gaps, etc.
• Coordinate with DXC and internal stakeholders to investigate service issues, track action items, and support timely resolution
• Maintain oversight documentation, elevate material concerns, and provide updates
• Provide ongoing support of the Records Management program, and department level liaisons, to ensure governance
• Create process flow charts, value stream maps and document process and procedures
• Back up and Support Front Office /Back Office Transformation Functions
• Attend regular meetings related to DXC activities and provide assistance
• Participate in project reviews to determine DXC impact, and review design specs, business requirements
• Attend Business Unit Compliance meetings; develop controls and define policies and procedures for compliance requirements identifying inherent risks/gaps and best practices
• Understand current and new regulatory requirements and impact to business units
• Identify regulatory compliance training needs

What we are looking for...

• 5 – 7 years experience in Life Insurance Industry (front and/or back office) and Process Improvement
• Lean Six Sigma Certification
• Successful completion of LOMA parts 1 and 2
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong analytical and problem‑solving capabilities
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a deadline‑driven environment
• Postsecondary education in Business, Finance, Compliance, Risk Management, or a related field

What we pay...

Salary Range: $68,000 - $91,500

What's in it for you

At ivari, it’s important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get...

• A fantastic vacation plan and time off
• A pension plan with 100% match by ivari
• Employee savings plan with 75% match to help you save even more
• Flexible and hybrid work arrangements
• Opportunities for professional development
• Recognition programs to cheer you on, motivate and reward
• Wellness programs to keep you healthy and happy

Who you are...

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of...

• Bringing clarity and focus to your work
• Taking ownership and doing what you say you will
• Remaining flexible
• Collaborating with others

Does this sound like you? We’re looking for great people to join our team!

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email [e-mail].

ivari does not utilize AI in our recruitment process to screen, select, or assess applicants.