Business Operations Specialist, Back Office

ivari Canada; Toronto; Hybrid; CAD 68,000 - 91,500; Full time

Benefits offered by this job

A fantastic vacation plan and time off

A pension plan with 100% match by ivari

Flexible and hybrid work arrangements

Opportunities for professional development

Job summary

ivari Canada is seeking a qualified candidate to review operational results, coordinate with stakeholders, and support compliance efforts. The ideal candidate will have 5–7 years of experience in the Life Insurance industry, proficiency in Microsoft Office, and Lean Six Sigma certification.

The role offers a salary range of $68,000 to $91,500, flexible work arrangements, and various benefits including a pension plan with a 100% match.

Qualifications

• 5–7 years experience in the Life Insurance Industry (front and/or back office) and Process Improvement.
• Successful completion of LOMA parts 1 and 2.
• Ability to manage multiple tasks in a deadline-driven environment.

Responsibilities

• Review operational results, service levels, and exception trends to identify issues and gaps.
• Coordinate with stakeholders to investigate service issues and support timely resolution.
• Develop controls and define policies for compliance requirements.

Skills

Lean Six Sigma certification

Strong analytical and problem-solving capabilities

Excellent verbal and written communication skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong organizational skills and attention to detail

Education

Postsecondary education in Business, Finance, Compliance, Risk Management, or a related field

Job description

Responsibilities

• Review operational results, service levels, exception trends to identify issues, gaps, etc.
• Coordinate with DXC and internal stakeholders to investigate service issues, track action items, and support timely resolution.
• Maintain oversight documentation, elevate material concerns, and provide updates.
• Provide ongoing support of the Records Management program and department-level liaisons to ensure governance.
• Create process flow charts, value stream maps, and document processes and procedures.
• Back up and support Front Office / Back Office Transformation functions.
• Attend regular meetings related to DXC activities and provide assistance.
• Participate in project reviews to determine DXC impact, and review design specifications and business requirements.
• Attend Business Unit Compliance meetings; develop controls and define policies and procedures for compliance requirements, identifying inherent risks/gaps and best practices.
• Understand current and new regulatory requirements and their impact on business units.
• Identify regulatory compliance training needs.

Qualifications

• 5 – 7 years experience in the Life Insurance Industry (front and/or back office) and Process Improvement.
• Lean Six Sigma certification.
• Successful completion of LOMA parts 1 and 2.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong analytical and problem‑solving capabilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a deadline‑driven environment.
• Postsecondary education in Business, Finance, Compliance, Risk Management, or a related field.

Compensation

Salary Range: $68,000 ‑ $91,500

Benefits

• A fantastic vacation plan and time off.
• A pension plan with 100% match by ivari.
• Employee savings plan with 75% match to help you save even more.
• Flexible and hybrid work arrangements.
• Opportunities for professional development.
• Recognition programs to cheer you on, motivate and reward.
• Wellness programs to keep you healthy and happy.

Values

• Bringing clarity and focus to your work.
• Taking ownership and doing what you say you will.
• Remaining flexible.
• Collaborating with others.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

To apply, please email your resume to: [e-mail]