Operations Manager (Organic Grocery & Wellness)

The Big Carrot Community Market; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A worker-owned natural food market in Toronto seeks an Operations Manager to oversee operational practices, ensuring quality standards are maintained. The role involves financial management, staff oversight, and collaboration with the Board to meet strategic initiatives while promoting sustainable food systems.

Qualifications

• Bachelor's degree in business administration or similar.
• 2 - 3 years of related management experience.
• Knowledge of financial and budget management.

Responsibilities

• Oversees all store locations and sets productivity goals.
• Manages day-to-day financial activities and budgeting.
• Implements operational policies and procedures organization-wide.

Skills

Analytical skills

Communication skills

Human resource management

Financial management

Education

Bachelor Degree in business administration

Tools

Microsoft Office

Google Suite

Job description

Operations Manager (Organic Grocery & Wellness)

Operations Manager (Organic Grocery & Wellness)

The Big Carrot Community Market provided pay range

This range is provided by The Big Carrot Community Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$75,000.00 / yr - CA$95,000.00 / yr

Direct message the job poster from The Big Carrot Community Market

The Big Carrot is a worker-owned natural food market dedicated to promoting local, organic, non-GMO, and sustainable food systems since 1983. Our mission is to provide a one-stop shop for healthy living, offering a wide range of products including produce, groceries, body care items, and a holistic dispensary. We prioritize community building through education and outreach.

About the Role

The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board of Directors on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.). In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market. Collaborates with the Board of Directors to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

Responsibilities

• Oversees management of all store locations : Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
• Operating finance & budget management : Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
• Operational strategizing : Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logistical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
• Operational Policy Implementation : Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
• Managing third-party relations : Ensures that standard procedures are followed when third parties / consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
• Logistics management : Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
• General Supervisory Responsibilities : Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers / program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
• Perform any other job-related duties at the discretion of the Board of Directors.

Qualifications

• Bachelor Degree in business administration or similar, or a combination of education and experience.

Required Skills

• Dexterity and ability required to operate a computer, telephone and other office equipment; knowledge of word processing (e.g. Microsoft Office and Google Suite) and spreadsheet applications.
• Good analytical skills to evaluate programs and trends.
• 2 - 3 years of related management experience.
• Knowledge of human resource management, financial and budget management.
• Excellent written and verbal communication and interpersonal skills.

Preferred Skills

• Experience in the Health Food Industry : 1 year (required).
• Management : 2 years (required).
• Grocery or Retail Management : 2 years (required).

Pay range and compensation package

Pay : $75,000.00-$95,000.00 per year

Equal Opportunity Statement

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type : Full-time, Permanent

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management, Business Development, and Strategy / Planning

Wellness and Fitness Services

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